How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and rewarding work.

At Arbor

Memorial, our team does this every day.

Working with Arbor means more than a competitive compensation package. We are invested in a culture of learning throughout our business and dedicated to providing health and wellness resources for all employees and their families. We also provide a robust pension plan to support your long-term financial planning and stability.

About This Role

Reporting to the Branch Manager, the Assistant Branch Manager will assist the Branch Manager with the day to day sales operations of the Sales Branch and will communicate and demonstrate knowledge of Arbor’s goals and objectives to the sales team. In addition, the Assistant Branch Manager will back-up and support the needs of the branch in the Branch Manager’s absence.

Our overall goal is to ensure that we create an setting that enhances the employee experience and ensures that in turn, our customers experience the best in class service. As the Assistant Branch Manager, you will have the opportunity to contribute towards this goal through exemplary leadership of the cemetery sales team.

Job Type: Full-time, 6 month contract

Salary: $20,000 - $30,000 and commission.

Vacancy Status: This is a current vacancy, and we are actively recruiting for this role.

Key Qualifications And Demonstrated Abilities

- In possession of a Cemetery Sales Representative license and a Funeral Pre-Planner License.
- Minimum of two years of sales experience and experience training new sales personnel.




- Familiarity with cemetery and funeral sales and service performance.
- Strong knowledge of operational procedures and compliance standards relevant to branch management.
- The successful candidate should be an action-oriented individual with the determination to achieve results and grow the sales results of the branch.
- The successful candidate should also be articulate, confident and well organized and want to be part of an exciting and highly operational team.
- Previous experience with technology in the workplace and knowledge of Arbor Information Systems (Arranger, FOCUS and CRM) are assets.
- Excellent interpersonal and communication skills; verbal, written and presentation skills.
- Hands-on experience hiring and training new sales employees.
- Fluent in a second language, both written and verbal, would be considered an asset and is preferred.
- Excellent computer skills including all day to day knowledge requirements of MS Office 365.
- A valid Ontario Driver's License with a clean driving abstract is a mandatory requirement for this role.
- Exemplifies Arbor’s values of compassion, integrity, trust, teamwork, belonging and excellence.

Responsibilities

- Achieving personal sales production as assigned by Regional Directors and Branch Managers.
- Assists Branch Managers with recruiting, orientation, training and development of staff and promoting a positive working environment.




- Assists Branch Managers with organizing the sales training program including the standard presentation use.
- Assists Branch Managers with regular meetings and providing motivation when necessary.
- Assists Branch Managers on compliance with the requirements of federal and provincial regulatory authorities.
- Demonstrating superior leadership, communication skills and excellent customer service skills.
- Supporting company initiatives to drive the employee experience and culture.

Please submit your resume and cover letter no later than September 9, 2026.

About Us At Arbor Memorial, your career can mean more. As compassionate partners in each experience of remembrance and celebration, our team is a community focused on families and loved ones.

It's rewarding work that directly impacts the lives of others. Our caring approach carries through in the way we treat one another as teammates. Challenge yourself to grow in new directions and make your unique difference in ways that truly matter – join Arbor Memorial.

To learn more about our perks please visit Total Rewards (arbormemorial.ca)

Arbor Memorial is an equal opportunity employer, dedicated to fostering a diverse culture of inclusivity and belonging that embraces the contribution of all team members.

We are committed to providing accessible and barrier-free employment practices and encourage all qualified candidates to apply.

If you are contacted for a job chance and require accommodation at any stage of the hiring process, please contact the Human Resources Department. Any information received relating to accommodation will be addressed confidentially.

Artificial intelligence (AI) tools are used to support the screening and evaluation of applicants for this position .

35 hours per week; evenings, weekends and holidays will be required.

📌 Assistant Branch Manager (Ajax)
🏢 Arbor Memorial
📍 Ajax