Banquet Office Coordinator

What’s in it for you:

Working in the largest hotel in Vancouver A beautiful, energetic environment with an exceptional team The Banquet Operations Coordinator provides administrative and operational support to the Banquets department and its leadership team. The position is responsible for coordinating daily banquet documentation, billing, staffing and scheduling support, departmental communication, and administrative functions.

The role serves as a key communication point between Banquets and other hotel departments and requires a high degree of accuracy, attention to detail, organization, discretion, and adaptability in a fast-paced hotel environment.

What your day will look like:

- Prepare and maintain daily banquet operational documentation, including job assignments, Houseman Turnover Sheets, Server and Coffee Break Sheets, buffet labels, event signage, and other required departmental paperwork.
- Review Banquet Event Orders (BEOs), maintain current event information, and communicate relevant updates and changes to Banquet leadership and operational teams.
- Assist Banquet leadership with weekly employee scheduling, including reviewing availability, preparing staffing information, processing schedule changes, and responding to sick calls and changing operational requirements.
- Support day-to-day staffing coordination by assisting leadership with adjustments based on business levels, employee availability, and last-minute operational changes.
- Complete daily banquet billing accurately across Marriott and property-specific billing systems, identify discrepancies, and coordinate with the appropriate departments to obtain or correct required information.
- Liaise with Catering, Sales, Events, Accounting, Kitchen, and other hotel departments regarding event details, site inspections, billing requirements, staffing information, and other operational matters.
- Monitor and coordinate Banquet Office communications, including departmental email correspondence, requests, updates, and follow-up items.
- Maintain accurate departmental records, filing systems, office supplies, and inventory.
- Prepare equipment and supply purchase orders for management approval as required.
- Provide administrative and project support to the Banquet Manager, Assistant Banquet Managers, Food & Beverage Director, and other departmental leadership.
- Assist with departmental projects, reporting, documentation, and process-improvement initiatives as assigned.
- Maintain confidentiality and ensure departmental and employee information is handled appropriately.




- Perform other related duties as assigned based on departmental and operational requirements.

Your experience and skills include:
- Previous experience in hospitality, Food & Beverage, Banquets, hotel administration, or a comparable administrative/operations environment is preferred.
- Strong proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
- Experience with Marriott systems, catering/event software, point-of-sale systems, or hotel billing systems is considered an asset.
- Strong written and verbal communication skills.
- Strong numerical and administrative skills with the ability to process billing and maintain accurate records.
- High school diploma or equivalent required; post-secondary education in hospitality, business administration, or a related field is considered an asset.

Core competencies:
- Exceptional attention to detail and accuracy
- Organization and time management
- Ability to prioritize multiple competing deadlines
- Cross-departmental communication and collaboration
- Staffing and scheduling coordination
- Administrative and financial accuracy
- Problem-solving and sound judgment
- Adaptability to changing operational requirements
- Ability to remain calm and professional under pressure
- Ability to work independently with minimal supervision
- Professionalism and confidentiality
- Strong computer and systems aptitude

Working conditions:
- Primarily office-based within a busy hotel and Banquets environment.
- Regular interaction with Banquet leadership, employees, and multiple hotel departments.
- Workload and priorities may change quickly based on business volumes, event requirements, staffing changes, and operational needs.
- Requires prolonged computer use and management of multiple systems, communications, and deadlines.
- Schedule may vary according to business and departmental requirements.

To note:

- Must be eligible to work in Canada. Valid Work or Study Permits – 1 Year Minimum Validity.
- Complete will be presented at the time of job offer.

ABOUT US The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served.



You can see this commitment to quality in the physical properties of the hotels themselves; located in the heart of the city and at Vancouver’s airport, surveying the magnificent natural elements that combine to make Vancouver one of the most beautiful cities in the world. We are proud to be Vancouver built, Vancouver owned, and Vancouver run. A wall is only as strong as those that build it. Our associates are brought together by the fundamental sense of self-worth they derive from helping others. While each person’s talents are a credit, it is an individual’s commitment to the group effort that creates excellence.

Our foundation is exceptional people, and our passion is supporting them to succeed and exceed. More so than experience or education, it is a unanimous enthusiasm that is most highly valued. For those who work hard and consistently display positive attitude and aptitude, the opportunities for growth are endless.

The Sheraton Vancouver Wall Centre Hotel has been notified of imposters using the Hotel name in an attempt to elicit personal information from job seekers. Recent attempts involve fake LinkedIn profiles set up to appear that persons affiliated with the Hotel are seeking applicants to fill positions. These imposters may use InMail, Gmail or some other platform to contact people regarding “open positions” and have even requested banking information from candidates.

The Sheraton Vancouver Wall Centre Hotel does not request SIN number, police background checks or banking information from candidates when you apply. We advise you do not ever provide sensitive personal information such as addresses, birthdates, banking or other account information to an unsolicited contact. We further advise you do not open any attachments on e-mails from someone you do not know.

DIVERSITY

Wall Centre Hotels is committed to diversity and inclusion in the workplace. Wall Centre Hotels, through education, review and engagement is achieving a work environment that is fair and just for all associates and where all associates are valued for the diversity they bring to the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, disability, and age.

Pay: $32.15-$33.85 per hour

Benefits

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- RRSP match
- Vision care

Application question(s):
- If applicable, is your study or work permit valid for at least 1 year?

Work Location: In person

📌 Banquet Office Coordinator (Vancouver)
🏢 Sheraton Vancouver Wall Centre Hotel
📍 Vancouver