Bilingual Disability Claims Administrator — Remote, Eastern Time

Join a leading organization in the insurance sector and become part of a collaborative team that values professionalism, continuous learning, and exceptional service. This opportunity offers meaningful work, strong stakeholder interaction, and the chance to grow within a dynamic and supportive environment.

What is in it for you:

- Hourly salary of $19.50.
- 12-month contract with the potential for permanent employment.
- Schedule: Monday to Friday, 37.5 hours per week.
- Shift start time: 7:00 am or 9:00 am.
- Work model: Remote, anywhere in Canada.

Responsibilities:

- Manage and monitor permanent disability claims.
- Request, review, and assess medical reports and supporting documentation.
- Conduct telephone interviews with claimants to gather information and verify eligibility.
- Communicate regularly in French and English with claimants, physicians, case managers, healthcare providers, and other stakeholders.
- Evaluate ongoing eligibility for disability benefits.
- Interpret policy provisions and determine their impact on claims decisions.
- Escalate complex cases to appropriate case managers or resources as required.
- Maintain accurate claim records, documentation, and updates.
- Deliver exceptional customer service while managing multiple priorities.
- Ensure timely follow-up, claim updates, and stakeholder communication.
- Coordinate with internal departments, case managers, physicians, and other involved parties to support ongoing claims management and monitoring.
- Make referrals to a case manager or other resources when required.





What you will need to succeed:

Required qualifications

- Postsecondary education in any field of study.
- Working knowledge of disability management processes and contract wording.
- Experience reviewing and evaluating medical documentation, disability claims, insurance claims, or healthcare-related information.
- Ability to request, review, and assess medical and supporting documentation.
- Ability to review and interpret contractual and policy provisions and understand their impact on benefits.
- Ability to make referrals to a case manager or other resource when needed.
- Proficiency with Microsoft Office applications, including Windows and Excel.
- Strong proficiency with data and document management systems.
- Experience handling telephone communications with claimants and various stakeholders.
- Bilingualism in French and English, both written and spoken, is required to communicate with claimants, physicians, healthcare providers, case managers, and other stakeholders across Canada.

Preferred qualifications

- 2 years of experience in an administrative role.
- Experience in disability claims administration.
- Experience in insurance, benefits administration, healthcare, or a related field.




- Additional education or training in healthcare, medical terminology, disability management, or insurance.
- Medical, healthcare, clinical, or medical terminology knowledge.
- Experience using claims management systems such as Navigator or similar claims administration platforms.
- Strong customer service and case management exposure.

Soft skills

- Excellent communication skills and strong interpersonal abilities that foster effective interactions with a variety of stakeholders.
- Strong customer service orientation, tact, diplomacy, and professionalism when communicating with claimants, service providers, and internal stakeholders.
- Excellent organizational, prioritization, planning, and time-management skills with the ability to manage multiple priorities simultaneously.
- Exceptional attention to detail and accuracy.
- Sound judgment, analytical thinking, and problem-solving abilities, including the ability to investigate discrepancies, gather information, and resolve issues effectively.
- Adaptability and flexibility in a fast-paced environment.
- Proactive approach with the ability to take initiative.
- Ability to work independently with minimal supervision while demonstrating solid team collaboration skills.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 *Bilingual Disability Claims Administrator (100% Remote) (Montreal)
🏢 Recrute Action
📍 Montreal