Company Name:PBS SystemsJob Location: Calgary, AB (Technology Center)Job Type:Full time, PermanentNo. of Openings:01Job Requirement(s):Internal Job Title:Travel throughout Canada and USA, 1 week per monthBilingual (French and English) Service Support Analyst - Tier 1Reports To:Team Lead, Service SupportPBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting.

What sets us apart is how we treat our customers - as partners, innovators and friends.At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!The Role:PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team as a Bilingual (French/English) Service Support Analyst.

You will provide top quality knowledge and expertise in both French and English languages, to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.Job Responsibilities:Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department and ensuring they are addressed in a professional and timely mannerLogging and documenting all customer interactions within our ticketing system and escalating matters as requiredCollaborating with other groups/departments to streamline service deliveryIdentify opportunities to drive process improvements that positively impact the client’s experienceDevelop knowledge and understanding of our software and supporting infrastructureAchieve program certification within your primary group within 3 months and additional program certification/s within 15 months Achieving and exceeding KPI targets and other metrics defined by the departmentAvailable to travel at least 1 week per month throughout the US and CanadaKeeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notesCommit to ongoing personal development and cross-training as recommended by your Team Lead​Qualifications:High school diplomaMust have Valid Driver’s licensePrevious customer service, helpdesk or dealership experience will be considered an assetExcellent computer skills with proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.Excellent communication and listening skills with the ability to communicate clearly and professionally, both verbally and in writing in French and EnglishStrong decision making and analytical abilitiesStrong detail orientationEffective time management and organization skills.Ability to work independently and within a team environmentWhat we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancementTravel Opportunities - Travel to locations across Canada, the U.S., and the CaribbeanComprehensive health perks - Medical and dental coverage to support your well-beingPaid Time Off – PTO to help you recharge and maintain work-life balanceInclusive culture - A collaborative, supportive team environment where your ideas and voice truly matterEmployee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salary ($49k/yr.

- $59k/yr.)French incentive $5,000Up to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive employee referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodation will be provided during the hiring process as required.

📌 Bilingual (French and English) Service Support Analyst (Calgary)
🏢 PBS Systems
📍 Calgary