Join Our Business Transformation Architect (Service Designer) Talent Network – Future Opportunities We’re building a network of Business Transformation Architect (Service Designer) for anticipated future opportunities with our clients within Ottawa. This is not a posting for a specific position. By joining our talent network, you’ll be considered for upcoming roles. 5+ years of experience as a Business Transformation Architect/Service Designer on projects for large organizations with 5,000+ employees ~ Act as a lead Business Transformation Architect/Service Designer to drive the strategic design and implementation of capabilities and components to enhance customer experiences and operational efficiencies. ~ Plan and conduct qualitative and quantitative user research (interviews, contextual inquiries, surveys). ~ customer journeys, service blueprints, ecosystem maps).



~ Lead the development and execution of user-centered design processes, ensuring that all service touchpoints are seamlessly integrated and aligned with business goals. ~ Collaborate with cross-functional teams to identify and address user needs, create detailed service blueprints, and utilize data-driven insights to inform design decisions. ~ Work arrangements (remote/hybrid).

How the talent network works : Apply once to join the network. com or via the Akkodis Canada website . We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters.

📌 Business Transformation Consultant (Ontario)
🏢 Akkodis
📍 Ontario