Role: Cafe Operations Leader

ABOUT THE JOB

JOIN THE CREW AT EMPTY CUP COLLECTIVE!

We’re not just opening Cafes - we’re building something bigger.

As one of our Cafe Operations Leaders, you’ll play a key role in bringing the Empty Cup experience to life. You’ll work closely with our Cafe Teams to develop Leaders, build strong culture, and ensure every Guest interaction reflects what makes our brand special.

This is a people-first leadership role. You’ll support Cafe Leaders, Barista Leaders, and Baristas in developing their skills, running exceptional Cafes, and creating spaces Guests want to come back to.

If you love hospitality, thrive in a fast-moving environment, and get energy from helping people grow - this role is for you.

WHAT YOU’LL BE DOING

Cafe Leadership & Team Development

- Coach and develop Cafe Leaders, Barista Leaders, and Baristas.
- Support Leaders in building robust, engaged Cafe Teams.
- Provide mentorship, feedback, and leadership development.
- Help Cafes maintain a positive, high-performing culture.

Cafe Operations & Consistency

- Ensure Cafes operate consistently with Empty Cup standards.
- Support Leaders with operational excellence, systems, and execution.
- Identify opportunities to improve efficiency and Guest experience.
- Work alongside Cafe Teams to maintain strong daily operations.

Brand Experience

- Ensure every Cafe delivers the Empty Cup Guest experience.
- Support Teams in bringing our hospitality, energy, and culture to life.
- Maintain brand consistency across all Cafes.

Market Growth

- Play a key role in supporting current Cafe openings in Winnipeg.
- Help build strong Teams as we expand into the market.
- Identify opportunities to strengthen community connections.

WHO YOU ARE





- You’re a Leader who believes great Cafes start with great people.
- You know that culture, consistency, and Guest experience don’t happen by accident - they happen through coaching, mentorship, and strong operational leadership.
- You enjoy being on the ground with Teams, helping Leaders grow, solving challenges, and ensuring every Cafe reflects the Empty Cup brand.
- You’re comfortable balancing people leadership and operational excellence, whether that means coaching a new Barista Leader, supporting a Cafe Leader through a challenge, or ensuring our Guest experience is consistent across locations.
- You’re also excited by the idea of helping establish Empty Cup in a new market and being part of building something from the ground up.
- You likely bring:
- 3–5+ years of leadership experience in hospitality, Cafes, restaurants, or retail.
- Experience developing and coaching Team Leaders.
- Strong operational and organizational skills.
- The ability to support and lead across multiple Cafe locations.
- A passion for hospitality and creating exceptional Guest experiences.
- Strong communication and relationship-building skills.
- An eagerness to help grow a brand in a new market.

WHY YOU’LL LOVE IT HERE

- At Empty Cup, we’re building something that goes beyond coffee.
- You’ll have the opportunity to shape a new market, develop incredible Teams, and help grow a brand that people genuinely connect with.
- Here you’ll find:
- A fast-growing hospitality brand with big momentum.
- A people-first culture that invests in leadership development.
- The opportunity to build something new in Saskatoon.
- A team that believes work should be challenging, rewarding, and fun.

You won’t just be managing cafes — you’ll be helping build the future of Empty Cup.

📌 Cafe Operations Leader (Winnipeg)
🏢 Empty Cup Collective
📍 Winnipeg