About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.

We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Permanent

Salary/Hourly Range:

$37.45 - $40.90 per hour

Work Details (Days/Hours):

Monday – Friday, 35 hours per week

Hybrid Eligible

No

Affiliation:

CUPE Local 79

Division and Department

Facilities Management

Number of Vacancies:

1

Existing/New Job:

Existing

Grade:

TCHC 5

Vacancy Status

Existing Vacancy

Candidate List or Eligibility List:

Candidate List

What we offer In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Three (3) weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.

What you’ll do

- Respond to telephone and email enquiries
- Keep current on appropriate legislation, policies, events, etc. in order to maintain knowledge of up-to-date information
- Create job records and work order records on a daily basis as required
- Create purchase requests as required
- Enter scope statements (quotations) and purchase requisitions using computerized database systems as required
- Enter trades hours into computerized database on a daily basis
- Prepare and manage staff payroll on bi-weekly basis utilizing Ceridian Dayforce
- Track attendance for Managers review as required
- Track vendor costs to ensure payment of all invoices by year end.
- Contact vendors for past due invoicing, quotation verification, and other related items.
- Create various spreadsheets and documents using Microsoft Excel and Microsoft Project
- Perform weekly review of exceptions reports for updating of various systems/databases (ie: Easy Trac, CMS) as per information provided by others
- Reconciles Purchase Cards as required
- Manage various email proxy boxes
- Prepare weekly and/or monthly reports by analyzing qualitative and quantitative data
- Manage office keys and other restricted access areas
- Order office supplies as requested using prescribed database
- Coordinate on behalf of manager with other business units
- Create hard copy files for work orders and jobs that require documentation of material filed.
- Assist in the training and orientation of new staff
- Work with other business units to manage vehicle assignment, maintenance schedules and other related requirements for fleet management




- Provide support and direction to clerical support staff
- Assist with administrative duties including faxing, photocopying, scanning, etc.
- May be required to assist in the implementation of current business process which would include organizing and entering information in a new software package
- Prepare a variety of documents and correspondence including emails, notices (including translations) letters, reports, statistical summaries, fact sheets, pre-construction meeting material, close-out reports including maintenance manuals, warranties, etc.
- Schedule, coordinate and confirm weekly meetings, conference calls and facility arrangements on behalf of Management
- Attend meetings and documents meeting minutes as required
- Maintain list of cell phones allocation, files monthly phone usage records, reviews and notifies manager of anomalies.
- Prepare and orders courier packages for pick-up and delivery.
- Prepare financial reports as required.
- Document process and procedures as implemented or revised
- Other duties as assigned

What you’ll need

- Post-secondary education in a related field or equivalent work experience (i.e. Property Management, Business Administration, etc.)
- Demonstrated experience in delivering customer service in a clerical/administrative capacity, within property management, capital and maintenance service delivery
- Knowledge of TCHC financial systems with ability to extract and compile data
- Knowledge of the principles and practices of Toronto Community Housing (TCHC) as it applies to social housing administration
- Knowledge of general office equipment and filing procedures and research methods, including Internet capability
- Knowledge of Collective Agreements, construction related work projects and working with international craft tradespeople
- Practical knowledge of property management, capital and maintenance service delivery
- Demonstrated oral and written communication skills to compose correspondence, respond to information requests, liaise with staff, tenants and stakeholders
- Working knowledge of Tenant Protection Act, Occupational Health & Safety Act, the Human Rights Code and the Freedom of Information & Protection of Privacy Act
- Working knowledge of TCHC’s organizational structure
- Strong communication and conflict resolution skills, tact and diplomacy to respond to a broad range of inquiries and maintain effective working relationships with internal staff, tenants, and agency
- Good listening skills and effective negotiation abilities
- Good organizational and time management skills to prioritize work and handle multiple assignments within deadlines in a high volume, high pressure environment
- Ability to work independently with minimum supervision as well as work well in a team environment
- Ability to respond to enquiries from internal and external sources and to appropriately direct documents within the organization
- Ability to input and manipulate data using word processing, spreadsheet software and database and information systems (i.e. Word, Excel (pivot tables), Housing Management System (HMS), EasyTrac, CMS, E1

What’s next

Once you apply,



we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

📌 Clerk, Grade 1 - Smart Building and Energy Management (Toronto)
🏢 Toronto Community Housing or Toronto Seniors Housing
📍 Toronto