About the Role

Are you a strategic relationship-builder who thrives on driving growth, retaining clients, and delivering exceptional service? We are a rapidly growing compliance and training organization serving the veterinary, funeral service, and cemetery industries across North America. We are seeking a proactive Client Account Manager to manage and grow our diverse portfolio of client accounts, from independent practices to large multi-location groups.

In this role, you will own the end-to-end client journey. Nurturing key partnerships, conducting regular business reviews, driving retention, and uncovering expansion opportunities across all client tiers. While your primary focus is hands-on, consultative account management, experience or interest in B2B marketing is a strong plus to help support client communications and engagement initiatives.

Key Responsibilities

Account Management & Client Success (Primary)

- Primary Point of Contact: Act as the dedicated account manager for a wide range of clients, including independent business owners, practice managers, and multi-location accounts, ensuring responsive support and clear communication.
- Account Growth & Retention: Proactively monitor account health across your entire portfolio, conduct strategic business reviews, identify upsell/cross-sell opportunities, and manage renewals.
- Onboarding & Advisory: Guide new clients through onboarding while translating regulatory compliance requirements (such as OSHA and DEA standards) into practical, reassuring operational guidance.
- CRM & Account Data: Maintain accurate account records, client notes, and interaction history in our internal CRM to maximize account health and satisfaction.

Marketing Support (Secondary)

- Client Engagement & Communications: Assist in reviewing or contributing to client newsletters, educational resources,



and feature updates to drive account adoption.
- Event & Webinar Collaboration: Support the coordination and promotion of educational webinars and partner events alongside internal teams.
- Feedback Loop: Translate direct client feedback into actionable insights to help leadership refine messaging and solution offerings.

Who We Are Looking For (Qualifications)

- Account & Relationship Experience: 2–3 years of experience in B2B account management, client success, or account executive roles managing small-to-medium businesses or enterprise accounts.
- Communication & Confidence: Skilled at serving as the primary account lead over phone, email, and video calls, with a track record of pitching solutions consultatively to key stakeholders.
- Strategic & Agile Learner: Ability to quickly master new software, regulatory environments, and industry jargon.
- Marketing Experience (A Plus): Background or familiarity with B2B campaign coordination, basic content creation (newsletters, sales collateral), or digital marketing.
- Self-Motivated: Highly organized, detail-oriented, and effective at prioritizing a mixed portfolio of high-touch and transactional client needs.
- Assets: Being a Registered Veterinary Technician (RVT) or having French language proficiency is a strong asset, but not required.

Why Join Us?

- Flexible Hybrid Work: Work comfortably from home with collaborative in-office sessions in Victoria, BC.
- Real Growth Potential: Rapid North American expansion means direct visibility with leadership and robust career progression pathways.
- Bonus Opportunities: Performance-based bonus structures tied to account retention, portfolio expansion, and client satisfaction metrics.

Benefits:

- Casual dress
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- Work from home
- Work Location: Hybrid remote in Victoria, BC

📌 Client Account Manager (Victoria)
🏢 Certified Safety Training
📍 Victoria