We are seeking a professional, personable, and organized Intake Coordinator to be the first point of contact for prospective clients. The ideal candidate will have 5+ years of prior law firm or legal intake experience and excellent communication and follow-up skills.

Responsibilities

- Primary point of contract via telephone and email

- Contact prospective clients promptly and conduct preliminary intake.

- Gather accurate information about the legal matter and relevant parties.

- Complete and coordinate conflict checks.

- Identify the appropriate legal department and lawyer.

- Explain consultation fees, required documents, and next steps.

- Schedule and confirm telephone, video, and in-person consultations.

- Conduct follow-ups to reduce missed appointments and assist with rescheduling.

- Follow up after consultations and assist with the retainer and onboarding process.

- Maintain accurate records of all inquiries, follow-ups, appointments, and client status.





- Respond to administrative questions and escalate urgent or sensitive matters appropriately.

- Coordinate with lawyers and staff to ensure a smooth transition from inquiry to consultation and file opening.

- Maintain strict confidentiality and comply with Firm procedures.

This position is fully in office 5 days a week.

Qualifications

- Previous law firm or legal intake experience required.

- Excellent telephone and interpersonal communication skills.

- Qualified, warm, and confident manner.

- Strong organizational skills and attention to detail.

- Ability to manage multiple follow-ups and priorities.

- Strong computer and software skills.

- Ability to handle confidential information with discretion.

- Professional judgment and a strong client-service mindset.

Pay: $40,000.00-$50,000.00 per year

Work Location: In person

📌 Client Intake Coordinator - Law Firm (Toronto)
🏢 Walker Law
📍 Toronto