Job Summary

We are seeking enthusiastic and customer-oriented Front of House Staff to join our dynamic team as a Cold Plate Associate. As a vital part of our establishment, you will be the first point of contact for our guests, ensuring they have a welcoming and enjoyable experience. This role requires excellent communication skills, a friendly demeanor, and the ability to work in a fast-paced setting.

Your energy and attention to detail will help create a welcoming environment where guests feel valued and satisfied. This paid position offers an exciting opportunity to develop your skills in food handling, hospitality, and team collaboration while contributing to a vibrant food industry setting.

Responsibilities

- Greet and welcome guests as they arrive, providing a warm and friendly atmosphere.
- Ensure consistency in our signature rolled ice cream preparation and presentation.
- Assist guests with inquiries about the menu, specials, and services offered.
- Maintain cleanliness, organization, and vibe of the shop.
- Handle guest complaints or concerns with professionalism and empathy.




- Promote special events or promotions to enhance guest engagement.

Requirements
- Previous experience in a customer service role is preferred but not required.
- Ability to stay cool under pressure (literally—we work on cold plates!)
- Strong communication skills with the ability to interact positively with guests and team members.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- A positive attitude and willingness to learn new skills are essential.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- Basic knowledge of food safety practices is a plus.

Perks & Benefits
- Tips!
- Versatile scheduling
- Fun, upbeat work environment
- Free ice cream + milkshakes + waffles (yes, seriously!)- Prospect to grow into higher leadership roles

Roll into something sweet with us—apply today and become the Cold Plate Associate at Rollz Ice Cream! Pay: $18.25-$18.50 per hour

Work Location: In person

📌 Cold Plate Associate (Front of House Associate) (Vancouver)
🏢 Rollz Ice Cream u0026 Desserts, Vancouver
📍 Vancouver