CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options. Contract, Full-time Hours of Work: Mon - Fri, 9 am - 5 pm, with one late night a week to be coordinated with the Manager Contract duration: starting September 02, 2026, ending August 02, 2027 Provide case management expertise and support to Intensive Case Management Workers team. Lead partnership development and system navigation, including main contact for liaising with health and other service systems Supervision and caseload management across case workers, including coordinating regular case conferencing Service resolution lead Quality assurance, reporting and records oversight Develop and implement programs focused on the optimization and continuous improvement of the performances and practices Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.

Manage city operated database and Homes First case management system Prioritize and assign shift responsibilities and duties to team members Oversee staff in developing individualized case plans with designated participants and help participants achieve their goals Able to work occasional weekends and/or evenings,



when required Able to carry 24 hour emergency on-call phone Post-secondary education in related field or equivalent in education and experience At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness. Demonstrated experience performing assessment, advocacy, referral and case management functions and ability to effectively prioritize work in a fast paced workplace Excellent communication, organization and time management skills Supervisory experience in a unionized setting an asset Knowledge of resources and services available in the community Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homeless Sector considered an asset. The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Homes First

Society does not use Artificial Intelligence to screen, assess or select applicants for internal postings. Please no phone calls, only those people selected for interviews will be contacted. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

📌 CONTRACT ENHANCED CLIENT SERVICES SUPERVISOR (Toronto)
🏢 Homes First
📍 Toronto