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What can you expect from this position?

Through a partner agency, the Contractor, Change Management Consultant plays a key role in enabling and advancing strategic and transformational initiatives across the organization. Reporting to the Director, Enterprise Change Management, you will develop and execute enterprise change management strategies and capability-building programs that support successful adoption of new ways of working, business processes, technologies and organizational priorities.

As a trusted advisor to senior leaders, project sponsors and business partners, you will support the evolution of the Change Management Centre of Excellence, strengthen organizational change capabilities, and develop reporting and measurement approaches that provide visibility into change readiness, adoption and outcomes. This role is responsible for driving change adoption, fostering a culture of continuous improvement and helping the organization navigate complex transformation programs successfully.

As a Change Management Consultant, you will:

- Lead enterprise-wide change management strategies and plans that support strategic, operational, cultural, and technology-driven transformations.
- Act as a trusted advisor to executives, sponsors, and project leaders, providing guidance on change leadership, stakeholder engagement, and adoption strategies.
- Conduct enterprise change impact assessments and stakeholder analyses to identify risks, readiness levels, and adoption requirements.
- Develop and execute integrated change plans encompassing communications, training, sponsorship, adoption, and resistance management activities.
- Partner closely with project teams,



Communications, Learning & Development, and business leaders to ensure change management activities are embedded throughout the project lifecycle.
- Establish meaningful KPIs, dashboards, and reporting processes to measure change effectiveness, adoption, and business outcomes.
- Drive organizational change capability through coaching, mentoring, facilitation, and the delivery of learning and upskilling programs.
- Enable innovation through the use of automation, AI, and modern change management practices to enhance organizational effectiveness.

This is the role for you, if you have:

- 7+ years of progressive experience in Change Management, transformation, organizational effectiveness or large-scale business change initiatives.
- Demonstrated experience partnering directly with senior executives, sponsors, and business leaders to drive successful organizational change.
- Proven success leading complex enterprise-wide transformation initiatives and driving sustainable adoption of new ways of working.
- Experience designing and implementing change management frameworks, reporting approaches and performance metrics.
- Strong expertise in stakeholder engagement, communications planning, training enablement, and resistance management.
- Exceptional facilitation, coaching, consulting, and relationship-building skills, with the ability to influence at all levels of an organization.
- Strong analytical and storytelling capabilities, including experience translating complex information into actionable insights and executive-level reporting.
- Experience operating in complex, fast-paced environments with multiple concurrent priorities and stakeholders.
- A Bachelor's degree in Business Administration, Organizational Psychology, Organizational Behaviour, or a related discipline. Change Management certification (e.g., Prosci) is considered an asset.
- Demonstrated experience working in a customer-centric environment.
- Ability to obtain and retain Transportation Security Clearance at the designated level for the position.

📌 Contractor, Change Management Consultant (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto