Role and responsibilities

- Delivering a high level of customer service.
- Interact, respond and follow up with customers on a daily basis, promptly responding to all inquiries in a courteous and efficient manner
- Sell a diversified line of products via phone and over-the-counter
- Processing customer orders through the computer system, ensuring accuracy and prompt delivery
- Utilizing the computer system to look up the correct parts for repairs.
- Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
- Effectively communicating product features, benefits and warranty policy information to customers.
- Executing the store’s business plan as per company guidelines.
- Demonstrate a positive, helpful attitude.
- Work effectively as part of the team.
- Adhering to company policies and procedures.
- Support the sales team through up selling, service, pricing, delivery and inventory inquiries
- Maintain a well-rounded knowledge of products sold
- Other related duties including but not limited to supporting the warehouse functions as required

Requirements





- Automotive Parts experience in the automotive parts industry (min 1 year)
- Experience delivering a high level of customer service and sales results
- Experience with automotive repairs is an asset
- Proficient knowledge of automotive operating systems and repairs
- An appetite for continuous learning and knowledge
- Excellent verbal, written and effective listening skills
- Experience working under pressure and setting priorities
- Computer experience
- Ability to work flexible hours, including alternating Saturdays up to a maximum of 44 hours per week
- Actively recruiting for an existing vacancy.
- Preferred Qualification: First Aid and CPR Certification

Reason for posting: Filling a vacant position Job Type: Full time

Pay: $17.60-$20.00 per hour

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance

Experience:
- automotive parts: 1 year (required)

Work Location: In person

📌 Counter Sales- Customer Service Representative (Brantford)
🏢 Hamilton Discount Auto Parts
📍 Brantford