Elevate customer experiences with Intuit as a Staff Customer Experience Qualified. Based in Toronto, this hybrid role focuses on creating seamless service strategies across international markets. In this pivotal position, you will spearhead Customer Success initiatives for small and mid-market segments, driving alignment with global strategies.

Your role demands expertise in analyzing customer needs, optimizing service performance, and designing AI-enhanced experiences. Collaborate with cross-functional teams to deliver data-driven insights and innovate strategies that enhance value for diverse customers. Key Responsibilities:

- Establish service experience strategy across international markets
- Connect customer success strategies across geographies




- Quantify benefits and service performance metrics
- Rally teams to improve customer value delivery
- Design AI-enabled service experiences for user engagement

Requirements:

- BA/BS or equivalent; MBA preferred
- 8–10 years in Customer Experience or Product Management
- Strong strategic and analytical skills
- Proven problem-solving abilities with data insights
- Experience in international market dynamics

Leverage your expertise in customer service and strategy to transform Intuit's impact on global customers.

📌 Customer Experience Strategist at Intuit (Toronto)
🏢 Intuit
📍 Toronto