About the Position A fast-growing freight forwarding company in Mississauga is looking for a motivated and detail-oriented Operations Clerk / Customer Service Representative to join our team.

The successful candidate will support our ocean import and export operations, as well as air freight and ground transportation. This is a hands-on position that involves shipment coordination, customer communication, documentation, tracking and tracing, and working closely with carriers, truckers, customs brokers, overseas agents, and customers.

We are looking for someone who is organized, responsible, customer-focused, and able to work effectively in a fast-paced team environment.

Key Responsibilities

- Track and trace ocean LCL/FCL, air freight, and trucking shipments
- Monitor shipment status and proactively follow up on delays or exceptions
- Update shipment information, milestones, and notes in the company system
- Prepare and maintain shipment reports and operational records
- Respond to customer inquiries by telephone and email in a timely and professional manner
- Coordinate and dispatch delivery/pickup orders to trucking companies
- Submit required shipping and customs documentation to customs brokers
- Follow up with carriers, terminals, truckers, overseas agents, and other service providers
- Coordinate shipment arrangements and provide customers with timely status updates
- Assist with import and export documentation and operational procedures
- Identify and resolve routine shipment issues and escalate problems when necessary
- Provide general administrative and operational support to the logistics team

Qualifications & Requirements




- 1–3 years of experience in freight forwarding, logistics, transportation, or a related field is preferred
- Good understanding of ocean, air, and ground transportation
- Basic knowledge of Canadian customs and import/export procedures
- Strong communication and customer service skills
- Good written and verbal English communication skills
- English and Chinese bilingual ability is preferred
- Strong computer skills and the ability to learn logistics software and systems quickly
- Excellent organizational skills and attention to detail
- Ability to prioritize multiple shipments and tasks in a fast-paced environment
- Reliable, responsible, and able to work independently while being a robust team player
- Positive attitude, willingness to learn, and strong problem-solving skills
- New graduates from International Transportation, Customs, Logistics, Supply Chain, or related programs are welcome to apply

What We Offer
- Opportunity to grow with a fast-growing freight forwarding company
- Hands-on experience across ocean, air, trucking, customs, and international logistics
- Supportive and collaborative team environment
- Opportunities for professional development and career advancement
- Competitive compensation based on experience and qualifications

How to Apply Please submit your resume and a brief introduction outlining your relevant experience and interest in the position.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Work Location: In person

📌 Customer service/Ocean Import & Export (Mississauga)
🏢 Eztrans Logistics
📍 Mississauga