Company Description

BDI is a global leader in custom distribution and supply chain solutions, serving diverse industries such as Automotive, Food Processing, Mining, and Material Handling. Operating from more than 200 locations across 12 countries, BDI provides an extensive range of products, including bearings, mechanical and electrical power transmission, motion control, and fluid power components. BDI Canada, headquartered in Mississauga, ON, maintains an ISO 9001:2015 certified management system and prioritizes 100% on-time delivery.

With a team of skilled professionals, BDI offers cost-saving solutions, technical expertise, and value-added services such as inventory management, engineering support, and repair services to its customers.

Role Description The Customer Service Representative is a full-time, in office role located in Saskatoon, SK. The representative will interact with customers to ensure their needs are met by processing orders, providing accurate product information, and resolving inquiries or concerns.

Responsibilities include coordinating with various internal teams, managing customer accounts, ensuring timely delivery of products,



and maintaining up-to-date knowledge of BDI’s product offerings. Additionally, the role involves fostering positive customer relationships and identifying opportunities to recommend value-added services.

Qualifications

- Strong communication, interpersonal, and customer service skills to establish and maintain client relationships.
- Proficiency in problem-solving, attention to detail, and organizational abilities.
- Experience with inventory management, order processing, and familiarity with distribution or supply chain operations is advantageous.
- Comfortable working onsite and willing to collaborate effectively in a team setting.
- Proficiency in using CRM software, Microsoft Office applications, and other relevant tools and systems.
- Prior experience in a customer-facing role in industries served by BDI (e.g., Automotive, Mining, Material Handling) is a plus.
- High school diploma or equivalent required; post-secondary education or certification in business, logistics, or supply chain management is an asset.

📌 Customer Service Representative (Saskatoon)
🏢 BDI Canada
📍 Saskatoon