About us

Enterprise Paper - Parksville

Company description

Enterprise Paper was founded in 1973 as a small Canadian family operated business. Today, still Canadian operated, we are now part of the Imperial Brady family; the leading distributor of foodservice packaging, commercial cleaning supplies, janitorial equipment, and industrial packaging in North America.

We maintain one of Western Canada’s most comprehensive paper, packaging and cleaning product inventories. We offer new and cutting-edge packaging ideas, competitive pricing, knowledgeable sales representatives and support staff. Best of all, we offer friendly and reliable service which every customer should expect. We are a customer service oriented company; whose goal is providing all our customers with the tools to successfully run their business.

We believe that attracting, developing and retaining a base of employees that reflects the diversity of our customers is essential to our success. Our people and values are our greatest assets. Personal values drive them to make a difference for you, our valued customers.

We are here for many reasons, but success for everyone is our goal.

Communicates with customers via phone, email and/or in-person by answering product and service questions; suggesting information about other products and services. Greet customers warmly and ascertain problem or reason for calling.

Process orders with Foundation CRM software, prepare correspondences and fulfill customer needs to ensure customer satisfaction.





Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Prepare product or service reports by collecting and analyzing customer information.

Generate and quantify sales leads for outside Account Executives.

Follow communication procedures, guidelines and policies.

Ability to handle a high volume of phone calls in a fast paced environment.

Respond to customer requests, inquiries, and complaints.

Ability to multi-task, prioritize and manage time effectively.

Build sustainable relationships of trust through open and interactive communication.

All aspects conducive to ensuring "Total Customer Satisfaction".

Enterprise Paper - Parksville provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: From $3,600.00 per month

Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Education:
- Secondary School (preferred)

Experience:
- customer service: 1 year (required)

Work Location: In person

📌 Customer Service Representative (CSR) (Parksville)
🏢 Enterprise Paper - Parksville
📍 Parksville