The Customer Service Representative supports clients and acts as an ambassador of an open and collaborative sales culture. This is a 3‑month temporary role for the peak period.

Responsibilities

- Offer exceptional customer service at all times​.
- Answer inbound client calls to promote the product lines offered by the company or propose alternatives​.
- Participate in outbound call campaign.

- Sales support

- Clerical task
- Provide solutions to customer issues and concerns in a professional and courteous manner.
- Maintain favorable relationships with the customer to encourage repeat and future business.
- Enter all client orders in the system​.
- Follow-up on order and delivery statuses when required by the client​.
- Perform inventory searches within our network and with external suppliers when required​.
- Assist Sales Team and support coworkers in executing certain tasks​.
- Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
- Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.




- All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

- Minimum of two years of experience in customer service, sales, distribution, or supply chain.
- Experience in the tire or automotive industry is considered an asset.
- Valuable understanding of inventory management and product availability.
- Excellent communication skills and ability to build strong customer relationships.
- Strong customer focus and commitment to delivering exceptional service.
- Excellent organizational, prioritization, and attention-to-detail skills.
- Strong problem-solving abilities with a proactive mindset.
- Proficiency with Microsoft Office and CRM/ERP systems.
- Bilingualism required: Proficiency in English is necessary due to frequent interactions with predominantly English-speaking pan-Canadian customers and partners. This language is frequently used in both written and verbal communications. An advanced level is required.

📌 Customer Service Representative - Prairies (Temporary) (Edmonton)
🏢 Groupe Touchette
📍 Edmonton