Company Description 24HR Collision Center is a family-operated auto body repair business serving Vancouver and surrounding areas since 1978. Led by industry professionals and supported by highly accredited Master Technicians, the company delivers high-quality collision repairs using OEM parts and modern repair technology. With multiple locations and a strong reputation as a top choice for both individual and corporate clients, 24HR Collision Center focuses on safety, vehicle value, and customer confidence.

The team is deeply involved in the local community and is recognized for building lasting relationships while providing seamless, stress-free repair experiences, including direct work with insurance companies.

Role Description The Customer Service Specialist is a full-time, on-site role based in Surrey, BC. This position is responsible for greeting customers, answering phone and in-person inquiries, and providing clear information about repair services, timelines, and insurance processes. The role includes coordinating appointments, updating customers on repair status, and ensuring accurate entry of customer and vehicle information into internal systems.





The specialist will communicate with insurance providers and internal teams to support claims handling and maintain smooth workflow. This role is focused on delivering a positive customer experience from initial contact through vehicle delivery, while representing the professionalism and values of 24HR Collision Center.

Qualifications

- Strong Customer Service and Customer Experience skills to support clients throughout the repair process.
- Customer Support and Customer Satisfaction skills to handle inquiries, concerns, and follow-up interactions effectively.
- Qualified Phone Etiquette and clear communication skills for managing calls and coordinating with customers and insurance partners.
- Ability to work on-site full-time in Surrey, BC, with reliable attendance and time management.
- Experience in an automotive, collision, or insurance-related environment is an asset.
- Proficiency with basic computer systems and data entry; familiarity with repair management or CRM software is beneficial.
- High school diploma or equivalent; further education or training in customer service or administration is an advantage.
- Demonstrated ability to work collaboratively in a fast-paced, customer-focused environment.

Pay Range : CA$19.00-CA$22.00 per hour

📌 Customer Service Specialist (Surrey)
🏢 24Hr Collision Center
📍 Surrey