Customer Support Specialist — LedgerSync Fully Remote | Full-Time Contract | $50,000 CAD | 9am–5pm EST

Who We Are

LedgerSync is a fintech platform built for accountants, bookkeepers, and lenders. We've been capturing bank and credit card data for accounting firms for over eight years, connecting to 10,000+ financial institutions — the broadest coverage of any platform built for accountants. We automatically fetch transactions, statements, check images, and deposit detail images so firms don't have to log into hundreds of bank portals every month, and we're the only company in the accounting industry that automatically retrieves cleared check images alongside transactions and statements.

Our platform saves accountants hours of manual work every week.

About the Role

LedgerSync is looking for a Customer Support Specialist to join our team and help deliver an outstanding experience to our clients. You'll work directly with our B2B clients across chat, email, and 1-on-1 remote support via Zoom — troubleshooting issues, managing accounts, and helping ensure their success with our platform. This is a full-time role working 9am–5pm EST, combining strong interpersonal skills with a comfort using AI tools to work efficiently.

What You'll Need





- Ability to work full time, fully remote, 9am–5pm EST
- Experience with ticketing platforms (Zoho Desk, Zendesk, or similar) and CRM tools
- Experience with online banking platforms and workflows
- Experience working with B2B clients
- Experience using AI platforms such as Claude, including writing clear, concise prompts and applying AI to daily work
- Strong problem-solving skills
- Extremely customer-oriented, with the ability to stay calm and effective under pressure
- Self-driven and goal-oriented, comfortable working independently

Nice to Have

- Accounting or finance experience
- Experience in a live chat customer service environment
- Spanish language skills

What We Offer

- Fully remote, flexible work environment
- Competitive compensation ($50K CAD)
- The opportunity to grow with a fast-moving fintech company

Interested candidates should apply with their resume and a brief note on their relevant experience. LedgerSync is an equal opportunity employer welcoming applications from all qualified candidates. Candidates may be subject to background and credit checks upon hire, with consent obtained prior to any screening.

📌 Customer Support Specialist (Canada)
🏢 LedgerSync
📍 Canada