Great Pay! Challenging Work! Continuous Learning! Opportunity to Advance!

Join our team as a Senior Associate to support and help deliver Dynamics 365 Field Service implementations for our client portfolio. This is a techno-functional role: the Senior Associate configures and supports Field Service solutions, builds Power Automate flows and integrations, and works closely with a Solution Architect to translate approved designs into working, tested solutions. This role does not include custom plugin development, but does require comfort working across configuration, low-code automation, and integration points.

Compensation and Advantages:

- Objective and comprehensive bonus programs reward your contributions:

Production Bonus

Recruiting Referral Bonus

New business referral bonus

- Extended health service offering
- RRSP (Registered Retirement Savings Plan)

Work Life Balance:

- Travel no more than 35%
- Remote work model
- Vacation accrual increases with tenure

Career Advancement

- Performance evaluations
- 80 hours annual training
- Personal Development Plan that is updated annually for career progression

Responsibilities:

- Configure Dynamics 365 Field Service, including work orders, resource requirements, scheduling parameters, and the Schedule Board, under the direction of a Solution Architect
- Build and maintain Power Automate flows to support Field Service processes, notifications, and cross-system data movement
- Support integrations between Field Service and other systems (ERP, inventory, asset management) using connectors, Power Automate, and Dataverse APIs
- Configure and support Field Service Mobile, including mobile forms,



offline profiles, and technician workflows
- Assist with Power Pages portal configuration for client or technician-facing scenarios
- Execute functional and system testing, document test scripts and results, and support UAT cycles with client stakeholders
- Support data migration and data validation activities for Field Service implementations
- Contribute to functional design documentation and configuration workbooks under the direction of the Solution Architect
- Participate in client workshops to gather requirements and validate configured solutions
- Provide day-two support and troubleshooting for Field Service issues on live client environments
- Stay current on Field Service and Power Platform AI capabilities (e.g., Copilot, AI-assisted scheduling) and flag opportunities to apply them on active engagements
- Contribute to internal knowledge sharing, solution development, and mentoring of junior team members as appropriate

Qualifications:

- 4+ years of hands-on experience implementing Microsoft Dynamics 365 Field Service
- Bachelor’s degree in Business, Accounting, Management Information Systems, Supply Chain Management or related field




- Solid experience building Power Automate flows for business process automation and system integration
- Practical experience supporting or configuring integrations between Field Service and other business systems
- Working knowledge of Field Service Mobile configuration and offline scenarios
- Familiarity with Power Pages or Power Apps model-driven/canvas apps
- Basic understanding of Dataverse data modeling and security concepts
- General awareness of AI and Copilot capabilities within the Microsoft ecosystem
- Strong communication skills and comfort working directly with client stakeholders in workshops and testing sessions
- Ability to work independently on assigned configuration tasks while escalating design decisions to the Solution Architect
- Must be authorized to work in Canada; willingness to travel to client sites as needed

Why Rand Group?

At Rand Group, you will join a team that combines deep business expertise with a practical, results-driven approach to consulting. Since 2003, we have helped clients modernize operations, improve decision-making, and get more value from their technology investments. Our consultants are trusted advisors who solve complex challenges, build lasting client relationships, and make a measurable impact.

We are committed to professional growth through continuous learning, performance-based advancement, and a flexible work environment that supports both collaboration and balance. If you want to do meaningful work alongside smart, driven professionals who care about quality and outcomes, Rand Group offers the platform to grow your career and expand your impact.

📌 Customer Engagement Field Service Consultant (Canada)
🏢 Rand Group
📍 Canada