We are a leading full-service dental lab dedicated to delivering high-quality prosthetic solutions to dental professionals across Ontario. We are looking for a motivated and detail-oriented Customer Service / Treatment Coordinator to join our team and be a key part of our client support and case processing operations.

Responsibilities

- Accurately book incoming cases into the lab system by reviewing dental prescriptions and included components (e.g., study models, impressions, bites).
- Ensure all necessary information is received from the dental office; follow up with doctors for any missing details.
- Confirm scheduling timelines align with customer expectations and internal production schedules.
- Reschedule cases when necessary and communicate changes to both internal teams and clients promptly.
- Serve as the primary point of contact for dental offices regarding case inquiries, updates, and issue resolution.
- Answer incoming calls and emails from clients in a professional, courteous, and timely manner.
- Provide case status updates and coordinate with technical departments to resolve client concerns.
- Build strong relationships with clients to enhance satisfaction and retention.
- Identify opportunities to upsell additional services and products based on client needs.
- Gather and analyze client feedback to support continuous service improvement.




- Maintain accurate records of all customer interactions, case bookings, and account information.
- Perform other administrative tasks and cross-functional coordination as directed by your supervisor.
- Stay informed about the company’s product offerings and industry trends to better serve our clients.

Requirements

- Good Knowledge in Cosmetic dentistry and Implant Dentistry
- Minimum 5 years experience in Customer service and dental Industry
- Proficiency in English, both spoken and written
- Dental background required; BDS or experience in dental clinics/labs preferred
- Robust attention to detail and case documentation accuracy
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and case management systems
- Ability to work well under pressure and manage multiple priorities
- Positive attitude, professional demeanor, and team spirit

Job Type: Full-time

Schedule:

- Afternoon shift from 11.30am to 08.00pm
- Monday to Friday
- Weekends as needed

Work Location: In person If you are passionate about delivering outstanding customer service and want to be part of an innovative team at Pro-Art Dental Laboratory, we invite you to apply today!

Job Type: Full-time

Pay: $24.00-$30.00 per hour

Work Location: In person

📌 Dental Treatment Coordinator / Customer Service (Toronto)
🏢 Pro Art Dental Laboratory
📍 Toronto