At Nova Mutual, we are shaping the future of mutual insurance in Ontario. Rooted in more than a century of community-minded service, we combine the strength of tradition with a forward-thinking approach, earning the trust of the members and communities we proudly serve. Guided by our purpose and our people, we’re building a future where care, community, and creativity drive every decision.

Here, every role matters because every promise we keep helps build a stronger, more resilient Ontario. If you’re energized by impactful work and want to be part of a team shaping a trusted, modern mutual, you’ll feel right at home with us. Reporting to the Chief Operating Officer, the Director, Claims & Loss Prevention provides strategic and operational leadership for claims handling and loss prevention activities across the organization.

You will lead a team of claims and loss prevention professionals, ensuring strong technical performance, consistent service delivery, appropriate reserving practices, regulatory compliance, and continuous improvement. You will also play a central role in reducing financial loss, liability exposure, and operational risk by advancing effective loss prevention strategies and fostering a culture of accountability, risk awareness, and service excellence. Provide strategic direction and day-to-day leadership to the Claims & Loss Prevention team, including Auto Physical Damage Adjusters, Casualty Claims Adjusters, Property Adjusters, Loss Prevention Specialists, and administrative support.

Oversee claims operations to achieve robust performance, timely and fair resolution, service quality, customer satisfaction, and regulatory compliance. Establish and maintain effective claims handling practices, reserving guidelines, quality standards, workflows, and performance expectations. Provide leadership and technical guidance on large-loss, complex, contentious, and sensitive claims matters across all lines of business.





Develop and implement loss prevention strategies that reduce operational, financial, and reputational risk for Nova Mutual and its members. Lead a robust quality assurance program, including monthly file audits, risk-based review priorities, corrective actions, and ongoing process improvements. Monitor claims trends, operational metrics, service standards, and member feedback; College or university degree in Insurance, Business Administration, or a related field.

Chartered Insurance

Professional (CIP) designation or equivalent insurance designation. At least 10 years of progressive insurance industry experience, including a minimum of three years in a leadership role. Extensive experience investigating, evaluating, and managing complex property, casualty, auto physical damage, and/or large-loss claims.

Strong knowledge of claims operations, reserving practices, claims quality assurance, regulatory requirements, and loss prevention principles. Demonstrated success leading, coaching, and developing high-performing teams. Exceptional communication, negotiation, relationship-management, and problem-solving skills.

Strong analytical and reporting skills, with the ability to translate trends and data into practical business improvements. A member-focused mindset, high integrity, and a commitment to continuous improvement Nova Mutual is proud to offer a competitive total reward and benefits package including health and dental benefits, defined contribution pension plan, paid time off, professional development opportunities and other perks. Additionally, you have the potential to earn more through Nova Mutual’s discretionary annual incentive program which gives you an opportunity to increase your total compensation as the business meets its performance targets and you meet your individual goals Persons with disabilities requiring accommodation in the application process are to please reach out to us at recruitment@novamutual.

📌 Director of Claims and Loss Prevention Nova Mutual Insurance Where people and purpose guide every promise (Mississauga)
🏢 Ontario Mutual Insurance Association
📍 Mississauga