UNITED WAY BC IS PROUD TO BE RECOGNIZED AS ONE OF CANADA'S TOP 100 EMPLOYERS FOR 2026!

ABOUT US – WHY WE’RE HERE:

Across British Columbia, communities are facing urgent and complex social challenges.

United

Way BC is committed to delivering lasting, community-driven impact in partnership with diverse populations across the province — including Indigenous communities whose territories we live and work on.

From Vancouver

Island to the Lower Mainland, and across the Thompson Nicola Cariboo, Southern Interior, Trail and District, and East Kootenay regions, we walk alongside communities to create meaningful and equitable change.

Our mission is to strengthen vital connections that support people in need in our communities.

Our vision is to create a healthy, caring and inclusive community.

How do we deliver on our mission and vision – by delivering resources and support for those who need it most, and by living our values of being collaborative, compassionate, strategic, responsive, accountable, and inspiring.

For a more in-depth to look into our work and programs, please visit: www.uwbc.ca.

ABOUT YOU:

As a member of the Donor Services team, the Donations Processing Representative provides campaign gift, pledge, payment and designations handling/processing services. In addition, this position is responsible for effectively communicating with donors and staff and delivering a high level of customer service. It is an important part of delivering a positive donor experience.

ABOUT THIS ROLE:

We are hiring Donations Processing Representatives (DPR) to join our Donor Services team. This role is a great fit if you are looking for a hands-on operational role that builds strong skills in customer service, data processing, and working within modern, system-based donation environments.

Our donation processing work has evolved significantly with most transactions now flow through electronic channels and system integrations, making accuracy, validation, and problem-solving just as key as processing speed.

WORK SCHEDULE/FLEXIBILITY:

This position is regular part-time, with seasonal fluctuations as follows:

- Campaign season (approximately Sept – Mar): full time hours (35 hours, 5 days per week) based on operational needs
- Non-campaign season (approximately Apr – Aug): (approximately 21 hours, 3 days per week) supporting ongoing processing and operational continuity.

This structure supports both predictable part-time work and flexibility during peak campaign periods.



**This position may be required to attend the office on any day and up to five (5) days per week, based on operational needs.

DUTIES & RESPONSIBILITIES:

Key Responsibilities:

- Provides high levels of external and internal customer service
- Data Entry and processing online campaign donations, recording of employee donations, creating new constituent IDs and maintaining address changes and other account information as required in Salesforce
- Creates, receives and processes electronic imports and exports from internal and external sources
- Monitors all aspects of processing for errors, investigates and corrects as required
- Responds to oral and written inquiries from internal and external sources based on knowledge of standard departmental guidelines, procedures and policies
- Receives physical and electronic/digital donations from Campaign Associates, staff and public
- Makes adjustments, and corrections to gifts/pledges, physical/digital payments and designations and provides appropriate supporting documentation as required and applicable
- Strives towards efficiency and effectiveness in processes and customer service. Providesassistance with other duties within the department as required

General:

- May participate on Community Project Team(s)
- Is a member of the Administrative Support team. May provide switchboard relief and perform other administrative duties
- Performs other duties related to the qualifications and requirements of the job

QUALIFICATIONS & REQUIREMENTS: Education & Experience

- High school diploma plus additional courses in office administration, customer service, or basic accounting, or equivalent
- Two (2) years office experience in a customer service, donations processing and/or accounting environment preferably involving data entry or payment processing in a fast-paced environment
- Experience using Customer Relationship Management (CRM) systems (Salesforce) in non-profit sector

Skills

- Ability to understand and follow established procedures for entering and validating payment information
- Must exhibit high attention to task orientated detail




- Proficient in Microsoft Office Suite products
- Ability to exercise a high level of tact and discretion in internal and external interactions is critical.
- Ability to compose simple, clear, concise correspondence
- Ability to learn and adapt quickly to new software systems
- Must be able to meet assigned objectives by adapting and modifying the sequence of work, methods and standards to meet changing conditions
- Ability to build and maintain relationships with all staff
- Knowledge of general office processes and procedures

WORKING CONDITIONS:

- Some hours outside of business hours to attend meetings and events
- Organizational core business hours (Monday – Friday, 8:30-4:30)

CHARACTERISTICS: For success at UWBC and in this role, certain demonstrable characteristics will be required:

- A commitment to building healthy, caring and inclusive communities, internally and externally
- Embodying the organization’s core values to be collaborative, compassionate, strategic, responsive, accountable and inspiring
- Ability to navigate ambiguity and comfortably operate in it
- Drive to succeed as an individual and as a team member

At UWBC, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, programs, donors, and the communities we live and work in. At UWBC, we encourage all applicants regardless of age, sex, gender identity, colour, religion, sexual orientation, or any other basis to apply. Don’t meet every single requirement? Studies have shown that women, people of colour and indigenous people are less likely to apply to roles unless they meet every qualification. At UWBC, we are dedicated to Justice, Equity, Diversity, and Inclusion, so if you are excited about this role, but your experience and qualifications are not perfectly aligned, we still encourage you to apply. You may be just the right candidate for this, or other roles.

This is a bargaining unit role with CUPE Local 1760. This position is at pay grade 26 which is $30.87 hourly.

Candidates must live within 80 KMs (commuting distance) from our office as this is an in-office position.

Interested candidates are invited to apply by submitting a cover letter and resume to job competition C-2026-29.

We kindly ask for no phone calls, please. Due to the high number of applications UWBC receives, only candidates selected for an interview will be contacted. We thank all applicants for their interest in UWBC.

📌 Donations Processing Representative (Burnaby)
🏢 United Way British Columbia
📍 Burnaby