Job Type: Full-Time

Location: Sault Ste. Marie, ON

Industry: Equipment Rentals & Sales

Salary - CA $18.00 - CA$20.00 per hour

Position Overview

We are looking for a friendly, organized, and customer-focused Front Counter / Rental Counter Representative to join our team. The successful candidate will be the first point of contact for customers visiting or calling our rental department and will be responsible for providing excellent customer service while assisting with equipment rentals, returns, inquiries, and general administrative duties.

This position is ideal for someone who enjoys working with customers, is comfortable in a fast-paced environment, and has an interest in construction, equipment, tools, or the rental industry.

Key Responsibilities

- Greet and assist customers in person, over the phone, and by email in a professional and friendly manner.
- Assist customers in selecting appropriate rental equipment based on their project requirements.
- Prepare rental contracts, invoices, quotes, and other required documentation.
- Process equipment rentals, extensions, returns, and exchanges accurately.
- Explain rental rates, terms and conditions, deposits, damage waivers, and equipment policies to customers.
- Coordinate equipment availability, reservations, pickups, and returns with the rental and yard teams.
- Communicate with customers regarding rental dates, equipment availability, and outstanding requirements.
- Inspect returned rental equipment with the appropriate team members and document any issues or damages when required.
- Enter and maintain accurate customer and rental information within the company’s rental management system.
- Process payments and assist with account-related inquiries.
- Answer customer questions regarding equipment operation and direct technical questions to the appropriate service or equipment team when necessary.




- Maintain organized customer records and rental documentation.
- Assist with preparing rental equipment and ensuring paperwork is complete before equipment leaves the yard.
- Work closely with the service, sales, delivery, and yard departments to ensure smooth customer transactions.
- Follow up with customers regarding upcoming returns, overdue equipment, or other rental-related matters.
- Assist with general office and administrative duties as required.
- Maintain a clean, organized, and professional front-counter and customer-service area.
- Follow all company health and safety policies and procedures.

Qualifications & Skills
- Previous customer service, retail, equipment rental, automotive, construction, or related experience is an asset.
- Strong communication and interpersonal skills.
- Professional, friendly, and approachable personality.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a busy setting.
- Comfortable working with computers and learning new software systems.
- Basic knowledge of Microsoft Office, particularly Outlook and Excel, is an asset.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively as part of a team.
- Ability to handle cash, credit/debit transactions, and customer accounts accurately.
- Knowledge of construction equipment, tools, or machinery is an asset but not required.
- Valid driver's licence is an asset.

What We’re Looking For The ideal candidate is someone who is customer-focused, dependable, organized, and willing to learn. You should be comfortable speaking with a wide variety of customers and able to remain professional and helpful when handling multiple requests at once. Experience in equipment rentals is beneficial, but we are willing to train the right candidate who has a strong work ethic and a positive attitude.

Pay: $18.00-$20.00 per hour

Work Location: In person

📌 Front Counter / Rental Counter Representative (Sault Ste. Marie)
🏢 Service Rentals and Sales
📍 Sault Ste. Marie