Job Summary

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our organization. You will manage front desk operations, re-booking patients, billing patients, provide exceptional customer service, and support administrative functions to ensure smooth daily operations. Your positive attitude and organizational skills will help create a professional and friendly environment for clients, visitors, and team members alike.

Pay: $18.00 per hour

Schedule

- Part-time, 3-4 days per week
- Weekdays: 8:00 am - 3:00 pm
- Saturday: 9:00 am - 3:00 pm
- Must be able to drive between both of our locations (Scarborough: 120-2100 Ellesmere Rd, East York: 14-1400 O'Connor Drive)

Duties

- Greet patients, clients, and staff with professionalism and warmth, ensuring a positive first impression.
- Direct calls efficiently using proper phone etiquette.
- Schedule and manage appointments using JaneApp
- Process patient payments and handle end-of-day reconciliation.
- Bill insurance providers and manage direct billing, claims, and insurance documentation.
- Assist with patient check-in/out and related front-desk clinic procedures.

Requirements

- Reliable and punctual, with solid attendance.
- Previous customer service experience required.




- Previous front reception experience required.
- Able to drive/work across both of our locations.
- Knowledge of JaneApp software.
- Experience billing insurance providers.
- Comfortable taking and processing patient payments.

Skills

- Excellent organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment.
- Demonstrated experience in customer service roles with a focus on professionalism and clear communication.
- Familiarity with multi-line phone systems and phone etiquette to handle inquiries effectively.
- Clerical experience in a medical office setting.
- Experience with insurance billing and payment processing in a clinic or healthcare setting an asset.

Pay: $18.00 per hour

Benefits

- Casual dress
- Company events
- On-site parking

Ability to commute/relocate:
- Scarborough, ON M1H 3B7: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you able to drive to East York location (14-1400 O'Connor Drive)?
- Are you able to work 3-4 days/week (8AM-3PM weekdays, 9AM-3PM Saturdays)?
- Do you have experience using JaneApp Software?

Work Location: In person

📌 Front Desk Receptionist (Scarborough)
🏢 PR Therapy
📍 Scarborough