The Guest Experience Ambassador is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. As the first friendly face our guests encounter, Guest Service Ambassadors are often stationed in public spaces and reception desks/lobbies. From directing guests to their meetings to providing ongoing assistance; they ensure a comfortable and professional visit. This role is expected to be in office five days a week.

Responsibilities:

- Provide high-level internal and external customer support.

- Greet employees and visitors, welcome visitors with a smile, and maintain eye contact through the entire interaction. Assisting with registering visitors with the building and internal platform.

- Assist in making space reservations using an online tool and escorting guests throughout the office.

- Manage and support all functions in EMS – OMC Reservations Tool

- Responsible for the shared mailbox on site.

- Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest

- Manage the access process for visitors according to workplace standards.

- Ensure the cleanliness of all office space to include open work areas, conference rooms, lobby, and kitchen.

- Restock offices, conference rooms, kitchen, and pantry supplies.

- Prepare and maintain conference rooms for executive and client meetings, align all furniture to quality assurance requirements.

- Provide general travel support (arranging transportation, providing directions, etc.)

- Coordinate and arrange basic office equipment repairs and maintenance by inputting facilities tickets.





- Carry out instructions for security, fire, health and safety guidelines.

- Provide first-line support for basic office technology.

- General administrative support.

- Interface with vendors (catering, AV, etc.) to provide seamless customer support.

- Respond to inquiries and anticipate customer needs.

- Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.

- Maintain a strong awareness of business activity and communicate all updates with your team members.

- Communicate and interact effectively with all other departments.

- Conduct opening and closing walkthroughs when business requires.

- Performs daily quality assurance checks for pantry and conference rooms.

- Other duties as assigned.

Key Competencies:

- A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the GSA role.

- The ability to work under pressure, prioritizing tasks, and juggling many tasks simultaneously, while constantly interacting with visitors in a public setting.

- Excellent listening and oral communication skills.

- Basic computer skills and knowledge of office technology / equipment.

- Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

- Discreet, ethical, and committed to maintaining a high degree of confidentiality.

- A consistent professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.

- Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.

📌 Guest Experience Ambassador (Toronto)
🏢 Compass Group
📍 Toronto