MedMe's largest Canadian relationships, the country's biggest pharmacy chains, banner networks, and association partnerships, currently sit with the founders. That's not scalable as those accounts and partnerships grow in number and complexity. We're hiring a Head of Strategic Accounts, Canada as the senior owner of all of MedMe's existing Canadian enterprise and partnership accounts.

This is explicitly a senior seat, not a junior one, the mandate is retention, adoption, and taking day-to-day account management off the founders' plates for good. Our mission is to build an all-in-one cloud-based platform that enables pharmacists to schedule, document, and manage clinical services at scale. With over 4,500 pharmacies using our software, we've facilitated more than 25 million patient services, transforming pharmacies into community health hubs across North America.

Own the full relationship for MedMe's largest existing Canadian enterprise and partnership accounts Drive retention and adoption across those accounts Serve as the senior, founder-level point of contact for MedMe's most important Canadian relationships Build account plans and QBR cadences for top accounts Partner cross-functionally with Product, CS, and Support to resolve account-level escalations Senior account management or enterprise customer success experience, ideally owning large, complex, multi-stakeholder accounts Comfortable operating at a senior/executive level with major national accounts A track record of driving retention and adoption in existing accounts, not just closing new logos Bonus: experience in pharmacy, health tech,



or another regulated, relationship-driven B2B industry You're ramped on MedMe's largest Canadian accounts and the current relationship status with each. ~You're independently running the relationship for MedMe's top accounts, with the founders stepping back. ~Account plans and QBR cadences are in place for all major accounts, with at least one upsell or adoption win. ~ Long-term: Retention and adoption are fully owned at a senior level across MedMe's national account base, with founders no longer needed for day-to-day account management. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities. Technical interview with the team # At MedMe, we use AI to help us organize and manage applications, so our team can spend their time where it matters most.

AI helps us stay organized, not make decisions.

Comprehensive Health Benefits: Full coverage for dental, vision, physical, and mental health, plus a health spending account to cover additional wellness needs Group RRSP: Secure your future with our Group Registered Retirement Savings Plan (RRSP)



We support your growth with a yearly budget dedicated to learning opportunities Work-from-Home Stipend: A dedicated stipend to help set up and maintain your ideal home office Office Closure for Holidays: Enjoy 1 week of company-wide office closure during the holidays Company Retreats: Participate in exciting on-site team retreats for collaboration and bonding This is a hybrid position, based at our office located at the intersection of Adelaide and Spadina in Toronto, with in-person work required 2-3 days per week, aligned to operational needs. Occasional travel is expected for customer meetings, partner discussions, and industry events. Remote candidates may be considered on an exceptional basis based on experience.

MedMe is a proud equal prospect workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. MedMe was recognized on The Globe and Mail's list of Canada's Top Growing Companies, based on audited three-year revenue growth. Forbes 30 Under 30: Our co-founders were named to Forbes 30 Under 30 for their work building MedMe.

MedMe is part of the 2025 C100 Growth Cohort, a selective community of Canada's top scaling companies. The salary range for this role is CAD $120,000 - $160,000 base annually, plus variable compensation tied to retention and upsell outcomes (final structure to be confirmed).

📌 Head of Strategic Accounts, Canada (Toronto)
🏢 MedMe Health
📍 Toronto