This is a fixed-term contract position concluding on March 31, 2026, subject to extension or renewal.

Reporting to the Director of Housing & Client Care, Margaret’s Housing and Community Support Services Inc. (Margaret’s) is seeking a Housing Hub Worker that will assist individuals in searching for, securing, and sustaining affordable housing through the development of housing readiness and provision of case management for homeless individuals, along with educating clients and service providers of crisis intervention, prevention and management strategies. The worker must collaborate in a warm and collegial fashion with team members including other employees, volunteers, and clients/residents.

Responsibilities:

· Conduct intakes and needs assessments and assist clients with housing applications to acquire housing and/or funding (furniture bank, Rent Bank, COHB, etc.), utilizing an eviction-prevention approach

· Work in partnership with clients to help them gain access to basic needs and transportation, and to maintain and/or develop a supportive network for housing maintenance

· Assist with income support by supporting clients in accessing assistance programs and application assistance to clients for rental applications as well as other required documentation

· Educate clients on housing options and housing related issues including landlord/tenant rights and responsibilities

· Record Rent Bank client and service data in the Rent Bank Portal

· Maintain client files, program statistical information and evaluation data and prepare program reports as needed

· Advocate on behalf of clients with landlords, OW, ODSP and other services

· Verify information with current landlords (arrears)



and recent landlords (rental deposits)

· Promote problem solving by providing information to and facilitating a discussion that focuses on clear communication and achievable solutions between clients and landlords and contributes to the common goal of sustaining successful tenancies for the long term.

· Make links and referrals by assisting clients with connections to other housing stability resources

· Facilitate and attend educational workshops and information sessions for Housing Hub, representing the organization, at community locations such as Toronto Reference Library, Regent Park, external agency community and health centres, etc.

· Develop and maintain collaborative relationships working with the City of Toronto, key partners, supports, and community agencies for events and programs, as needed.

· Complete administrative requirements which include, but are not limited to, TGRIP, SMIS for documentation, and satisfy and complete government and/or funder reporting requirements

· Attend meetings and ensure representation for designated staff meetings and networking events

· Participate in staff training & development and provision of training as required

· Perform any other tasks and duties as required

Qualifications:

· Social Service Worker Diploma or equivalent with relevant practicum experience

· Minimum of one (1)



year experience working within the Housing Help Sector utilizing the Housing First model of service

· Minimum 3 years’ working experience with individuals experiencing homelessness, particularly in the role of crisis intervention, mediation, and advocacy

· Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications

· Demonstrated experience in housing search, housing applications, and connecting with landlords

· Demonstrated experience of completing financial housing support application (Rent Bank and supplements, HSF, OESP, LEAP, etc.)

· Strong understanding of market rent and subsidized housing systems and policies

· Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area

· Possess a comprehensive understanding of mental illness, addiction and recovery, and working with the anti-oppression framework

· Possess great understanding of and demonstrate care with regards to client confidentiality

· Ability to work with digital case management software

· Must possess strong written and oral communication skills, and strong problem-solving and client-advocacy skills

· Willingness to work flexible hours

· Second language an asset

Pay: From $20.00 per hour

Expected hours: 40.0 per week

Ability to commute/relocate

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Education:
- Bachelor's Degree (preferred)

Experience:
- Housing Worker: 1 year (preferred)

Work Location: In person

📌 Housing Hub Worker (Toronto)
🏢 Margaret's Housing and Community Support Services
📍 Toronto