Company Description Hardwood Giant is a long-established flooring retailer that began in 1952 as a small store in Mississauga, committed to quality products, fair pricing, and strong customer service. The company now serves around 40,000 customers annually across multiple Greater Toronto Area locations, including Brampton, Toronto, Mississauga, Burlington, Pickering,Hamilton, Barrie, Windsor , Oakville, Vancouver, Edmonton, Calgary , Richmond,London and Woodbridge.

Hardwood

Giant focuses on delivering a positive in-store experience and reliable guidance for residential and commercial flooring needs. With ongoing growth and new locations planned, team members have opportunities to contribute to an expanding, customer-focused organization.

Role Description The Inside Sales Specialist is a full time, on-site role based in Vancouver, BC responsible for guiding customers through product selection and purchasing decisions. This role manages inbound inquiries, follows up with leads, and provides detailed product information on hardwood and other flooring solutions. Day-to-day tasks include recommending suitable products based on customer needs, preparing quotes, processing orders, and coordinating with warehouse and installation teams to ensure smooth delivery and service.

The Inside Sales

Specialist will maintain accurate records in sales systems,



handle pricing and promotions, and support store merchandising and showroom presentation. The position focuses on building long-term customer relationships, achieving sales targets, and contributing to a positive, professional store environment.

Qualifications

- Demonstrated Inside Sales experience, including consultative selling and closing skills in a retail or showroom environment.
- Lead Generation skills, such as following up on inquiries, nurturing prospects, and identifying upselling and cross-selling opportunities.
- Customer Service and Customer Satisfaction skills, including active listening, problem resolution, and a commitment to delivering a positive in-store experience.
- Strong Communication skills, both verbal and written, with the ability to explain technical product details clearly to diverse customers.
- Comfort working with POS systems and CRM tools, and basic proficiency with common office software.
- Ability to work on-site full time, including weekends or evenings as needed, and to stand for extended periods in a showroom environment.
- Sales experience in flooring, home improvement, or related industries is an asset.
- High school diploma or equivalent required; additional education or sales training is considered an advantage.

📌 Inside Sales Specialist (Vancouver)
🏢 Hardwood Giant
📍 Vancouver