Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Robertson is seeking a skilled IT Analyst IV - Technical Support to join our client in support of an existing vacancy.

Contract Period: 6 months with potential to extend or convert

Pay Rate: Starting form $36 per hour

Location : Toronto, ON

Location Type: Hybrid

Business Hours: Monday-Friday, Core business hours

Job Responsibilities:

- Support applications and database infrastructure by meeting or exceeding standards and service levels while minimizing operational risk
- Partner closely with stakeholders to improve production environment stability
- Actively involved on all aspects of support and application issue resolution - identify, assess, recommend, escalate, resolve, report, document and communicate
- Strong focus on problem determination including data gathering and analysis
- May develop scripts using appropriate tools to automate, address gaps, simplify or enhance the application/system or environment
- Provide quality service and solutions consistent with objectives and client requirements
- Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality and operations
- Identify, address application/ data issues, cross-capability and cross-release issues that affect application and database integrity
- Provide expertise to other functional areas (technology, trends and processes)
- Follow change management procedures and ensure proper testing, sign-off, monitoring
- Participate in disaster recovery planning (Define, Review, Test)
- Strive to improve production environment stability by working with others to set up,



maintain and monitor databases/applications, while meeting availability targets
- Follow established processes/standards, business technology architecture, risk and production capacity guidelines, plan, monitor and escalate issues as required

Experience & Qualification Requirements:

- Undergraduate degree required
- 8+ years application support experience with PEGA
- Banking or financial institution experience
- Good understanding of cloud infrastructure (Azure is preferred) and microservices
- Scripting and automation experience with PowerShell, Python, JavaScript or other scripting languages
- Strong understanding of SQL
- PEGA certifications

How to Apply: If you are a motivated qualified looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors.

We champion building a diverse and inclusive environment.

📌 IT Analyst IV - Technical Support (Toronto)
🏢 Robertson u0026 Company
📍 Toronto