About The Company

Belron Canada Inc. is a leading provider in the automotive glass repair and replacement industry, committed to delivering exceptional service and innovative solutions to customers across Canada. As part of the global Belron International family, we operate over 325 service centres, 2 distribution centres, and 26 warehouses spanning 10 provinces. Our dedicated team of more than 1,200 employees strives to enhance the driving experience through cutting-edge technology, sustainable practices, and a customer-centric approach.

We believe that investing in our people and fostering an inclusive workplace culture are key drivers of our continued success and growth.

About The Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team at Belron Canada. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support throughout their journey with us.

Your responsibilities will include handling inquiries, scheduling appointments, processing transactions, and ensuring customer satisfaction. This position offers an excellent opportunity for individuals passionate about delivering high-quality service in a fast-paced environment. The ideal candidate will possess strong communication skills, a professional demeanor, and a commitment to representing our brand with integrity and care.

Qualifications

- High school diploma or equivalent; post-secondary education is a plus.
- Previous experience in customer service, retail, or related fields preferred.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office applications and familiarity with CRM systems.




- Ability to work effectively both independently and as part of a team.
- Flexibility to work various shifts, including evenings and weekends as required.

Responsibilities

- Greet customers promptly and professionally, providing a welcoming environment.
- Respond to customer inquiries via phone, email, or in person, ensuring clear and accurate information is conveyed.
- Schedule appointments and coordinate with technicians to ensure timely service delivery.
- Process payments and manage billing transactions accurately.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Assist with inventory management and ensure the cleanliness and organization of the service area.
- Collaborate with team members to resolve customer issues and improve service quality.
- Stay informed about company policies, promotions, and product offerings to provide knowledgeable assistance.

Benefits

- Competitive salary and performance-based incentives.
- Comprehensive health and dental insurance plans.
- Paid time off and holiday leave.
- Opportunities for career growth and career development.
- Employee discounts on automotive services and products.
- A supportive and inclusive work environment that values diversity.
- Training programs to enhance your skills and knowledge.

Equal Opportunity Belron Canada Inc. is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees are valued and respected. We welcome applications from individuals of all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law. Our goal is to create a welcoming environment that promotes equal opportunity and supports the growth and development of every team member.

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📍 Canada