Summary Customer Technical Support (Hardware) engineers in the Global Applications & Support team specialize in Grid Automation (GA) and have the primary mission of advanced (Level 3) product support to GA Regions. The role is expected to demonstrate technical leadership, team-work capability, and the ability to keep up with evolving hardware/firmware technologies in the grid automation domain. Customer interactions are integral to the role, as a domain expert representing the Product Line.

Customer

Support engineers should be adaptable to the very dynamic work setting of the team. #Level 3 (advanced) technical support on assigned product platforms, covering both post-sales and pre-sales tasks. Resolve customer complaints (LSN/ACT) on products and prepare necessary customer communication such as Customer Technical Reports. Lead Customer meetings and/or Site visits to gather evidence or troubleshoot site issues.

Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D; or other relevant teams.

Write Customer Technical

Reports following the standard format and guidance.



Open and monitor non-conformities tickets on product issues as necessary and support Containment/Corrective Actions. Interface with various Quality teams (Regional quality, Manufacturing quality, Supplier quality etc.) Performing all activities, especially in Laboratory areas, in compliance with the Environmental, Health and Safety (EHS) guidelines.

Bachelor's Degree in Engineering (Electrical Engineering, Electronics & Communications or closely related discipline). ~7+ years of experience with protection devices, embedded systems, or electronics hardware used in electrical networks ~ Ability and willingness to travel (globally) up to 20% of time. Knowledge of and experience with state-of-the-art tools and techniques for testing, troubleshooting, and analyzing numerical relay hardware. Fluent in English.

Other languages may be valued. Ability to manage multiple customer support activities simultaneously. For candidates applying to a Canadian-based position, the pay range for this position is between $110,500 - 160,500 CAD.

Bonus eligibility: discretionary annual bonus. This posting is for an existing vacancy.

Additional Information Relocation Assistance

Provided: Yes

📌 Lead Engineer - Customer Technical Support (Hardware) (Markham)
🏢 GE Vernova
📍 Markham