Elevate guest experiences as a Lead Guest Services Associate at Pilot Company. Drive service excellence, manage transactions, and lead a team to ensure top-notch guest satisfaction in a vibrant travel center setting.

At Pilot

Company, this leadership role involves overseeing cashiers and processing merchandise and fuel transactions. You will mentor team members, resolve guest complaints, and ensure a clean, organized workplace. Your commitment to customer service will help maintain our renowned guest-focused culture. Key Responsibilities:

- Lead shift cashier team in processing transactions
- Complete end-of-shift reporting and closeout procedures
- Assist with deli and travel center functions
- Model behaviors that support company purpose
- Handle guest issues and resolve team conflicts

Requirements:

- Knowledge of retail operations is essential
- Outstanding customer service and teamwork skills
- Proficiency with calculators and computer systems
- Flexible availability for various shifts
- Background check is a prerequisite

Utilize your retail experience and customer service skills to contribute to Pilot Company’s mission of fueling North America.

📌 Lead Guest Services Associate at Pilot Company (Winnipeg)
🏢 Pilot
📍 Winnipeg