Location: Midland, ON (On-site)

Language: Strong written and spoken English required

Employment Type: Permanent, Full-Time

Pay Rate: $22.26/hour

Schedule:

- MondayWednesday: 9:00 AM5:30 PM
- Thursday: 9:00 AM7:00 PM
- Friday: 9:00 AM5:00 PM

About the Opportunity

Our client is seeking a Lending Specialist to join their customer-focused team in Midland. This is a fantastic permanent opportunity for someone who enjoys connecting with people, solving problems, and working toward measurable goals while building a career within financial services.

Previous lending or financial services experience is not required. Were looking for someone who is confident speaking with customers, comfortable picking up the phone, and naturally able to build rapport and trust.

Your experience could come from retail, restaurants, hospitality, telecommunications, automotive, banking, fitness, sales, customer service, or another fast-paced customer-facing setting .

Youll support customers throughout the lending process by understanding their financial needs, explaining available options, and recommending appropriate solutions. Some conversations may involve customers experiencing financial hardship, making empathy, professionalism, and sound judgment especially important.

Whats in It for You

This is an opportunity to build a long-term career within financial services while developing valuable experience in lending, sales, customer relationship management, and financial solutions.

Youll join a performance-driven environment where coaching, learning, and continuous improvement are encouraged. Youll receive training and support as you develop your knowledge of lending products, policies, and customer solutions, with opportunities to continue growing based on your performance.

Your Responsibilities

- Youll connect with customers by phone and in person to understand their financial needs and identify appropriate solutions




- Youll proactively follow up with customers who have submitted applications and manage applications from initial conversation through to completion
- Youll make a high volume of outbound customer calls, which may include 4050+ calls per day
- Youll ask thoughtful questions about customers financial circumstances while approaching sensitive conversations with empathy and professionalism
- Youll clearly explain lending options, products, coverage, and applicable terms so customers can make informed decisions
- Youll recommend appropriate lending solutions and identify additional products or services that may benefit customers
- Youll maintain timely follow-ups, accurate documentation, and organized customer records
- Youll work toward individual and branch sales and performance goals
- Youll support customers experiencing payment challenges and work toward practical solutions within established policies
- Youll consistently follow lending policies, procedures, and compliance requirements
- Youll participate in regular coaching and apply feedback to continuously strengthen your performance

Skills and Qualifications

- 13 years of experience in customer service, retail, hospitality, restaurants, sales, call centres, or another customer-facing environment is preferred
- Financial services, lending, banking, collections, or insurance experience is considered an asset but is not required
- Strong interpersonal skills with the ability to quickly build rapport and establish trust with customers
- Comfortable making frequent outbound calls and proactively following up with customers




- Confident discussing sensitive topics, including customers financial circumstances and payment challenges
- Customer-focused and empathetic while remaining comfortable recommending and selling appropriate products and solutions
- Motivated by goals, targets, measurable performance, and continuous improvement
- Strong listening, questioning, negotiation, and problem-solving skills
- Organized and able to manage multiple applications, customer commitments, follow-ups, and priorities in a fast-paced environment
- Coachable, adaptable, and receptive to feedback
- Demonstrated integrity, accountability, and sound judgment when handling confidential customer information
- Strong written and spoken English communication skills

Note from the Hiring Manager

Were looking for someone who genuinely enjoys connecting with people. You dont need lending experiencewe can teach the products and processes. Whats most important is that youre comfortable picking up the phone, asking the right questions, listening to what customers need, and helping them find a solution while staying motivated by goals and results.

We appreciate the time and effort all applicants invest in their submissions. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment.

We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision.

On occasion, we also use AI-assisted tools to help review applications.

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