INTERNAL/EXTERNAL

Job Title: Life Skills Housing Worker

Position Type: Bargaining Unit, Full-Time, Permanent

Number of Positions: 1

Reason for Posting: Existing Vacancy

Rate: $29.40 per hour

Vacation: 4 weeks to start

Benefits: Group benefits with Life Insurance, AD&D;, Extended Health, and Dental Care with premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful completion of probation

Hours: 37.5 hours per week

Supervisor: Senior Manager, Dunn Avenue Housing

Posting Date: September 2, 2026

Application Deadline: September 15, 2026

Location: 90 Dunn Avenue, Toronto, ON, M6K 2R8

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

The 90 Dunn Avenue Housing Program works in collaboration with the University Health Network’s Social Medicine team to support people who are experiencing chronic homelessness who have been high users of Emergency Departments, with some focus on people with disabilities and Indigenous Peoples; to access and maintain alternative supported housing. This program aims to provide a safe space for individuals experiencing deep poverty with a history of chronic homelessness and often the long-term effects of trauma and substance use. Dunn Housing provides housing with supports, including case management, on site 24 hours per day, 7 days per week.

The program serves tenants through a harm reduction, eviction prevention and community engagement framework to reduce their isolation and build community through engaging programs and activities.

Does this sound like work you want to be a part of?

We offer a caring and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

- Work with chronically homeless tenants to access and maintain alternative supportive housing in a shared accommodation setting.
- Utilize community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in shared accommodation.
- Provide direct support to clients in need to work on specific life skills that can result in tenancy issues such as hoarding, personal hygiene, room condition and pest control. Refer tenants to relevant Fred Victor or external supports in order to increase tenant’s capacity to deal with hoarding issues and/or to strengthen relevant life skills.
- Work with a caseload of up to 20 tenants as assigned by the Senior Manager of Dunn Housing. Complete any required assessment tools. Complete coordinated care plans as appropriate. Work with tenant and other supports to ensure case plans and crisis plans are in place to support their tenancy, avoid eviction whenever possible and strengthening relevant life skills.
- Utilize community development, facilitative management, and conflict resolution approaches to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in shared accommodation.




- Facilitate regular meetings with individual tenants to set individual short- and long-term goals in relation to maintaining their housing and to make appropriate referrals to other supports as required. Facilitate and participate in case conferences and meetings with other workers who also provide support for individual tenants.
- All services will be conducted in a proactive, collaborative and client-centered approach using the principles of harm reduction, anti-oppression and restorative justice.
- Facilitate quarterly apartment meetings, introductions and conflict resolution processes. Work with individual tenants to participate in decisions regarding housing. Facilitate, encourage and promote tenant participation in various committees, activities and events. Actively work with tenants to address safety and security.
- Support the program by answering phones, fielding tenant questions, taking work orders, assisting with medication, giving notices and liaising with other workers and professionals
- Educate tenants about their tenancy responsibilities and their on-going responsibilities to maintain their housing. Know and be conversant in the Residential Tenancies Act, and in particular, areas on non-payment of rent and non-compliance of the tenancy agreement.
- Identify, intervene and deescalate crisis situations and work with tenants to develop crisis management skills
- Create plans to assist with any housing related issues such as; behavior, social isolation, mental health care, substance use and hygiene issues by encouraging and supporting tenants to problem solve and to access community resources
- Work from trauma informed, community development, harm reduction, client centered and collaborative approaches
- Work as part of the Housing Team
- Work in collaboration with University Health Network’s clinical and health navigation teams to support tenants to achieve their health and housing related goals
- This position requires respect for, and expertise working with, tenants who are facing mental health issues, addictions, abuse and social isolation and who come from racially and ethnically diverse backgrounds.
- Other duties as assigned by the senior manager.

What You Bring to the Team:

- 3-5 years providing Case Management services, or equivalent experience
- 3-5 years working with people experiencing homelessness
- A degree or diploma in a related discipline will be considered an asset
- Demonstrated understanding of the systems that cause and support homelessness, poverty and respect for those realities.
- Case Management skills
- Strong understanding of social support systems for people experiencing homelessness (Ontario Works, ODSP, CPP, Community based resources, etc)
- Strong understanding of a strengths-based approach to supporting people experiencing homelessness that reinforces one’s dignity and agency
- Demonstrated experience providing support within a harm reduction, restorative justice and anti-oppression-based framework.
- Strong customer service skills
- Highly developed written and oral communication skills




- Strong understanding of and experience in community development practices
- Well developed conflict resolution and negotiation skills and crisis management skills
- Ability to work productively within a team setting
- Strong organizational skills; highly developed ability to prioritize work through short and long term goals and remain flexible
- Well developed interpersonal skills that will produce effective, productive and appropriate relationships with the tenants, community, external agencies and staff at Fred Victor
- Proven ability to constructively give and receive feedback
- Highly developed understanding of and proven ability to communicate appropriate professional boundaries
- Proven ability to challenge organization, staff and tenant communities in a positive and creative way to effect better service
- Knowledge of community based resources
- Knowledge of the Residential Tenancies Act
- Experience with and proven responsibility handling money
- Sound knowledge and understanding of Health Systems navigation and an ability to collaborate with clinical supports (an asset)

What Sets You Apart:

- Passion for working in a housing setting providing services that are eviction prevention, harm reduction and restorative justice focused
- Commitment to life skills capacity building
- Dedication to advocacy and prioritizing people who use drugs as experts of their own lives

Compensation and Benefits:

- For the Life Skills Housing Worker, Fred Victor offers an hourly rate of $29.40
- 4 weeks of vacation to start + 1 float day
- Generous paid sick leave allowance
- A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide variety of dental care. Additional insurance includes vision care and travel for emergency medical services.
- 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of probation; you will contribute 4% of your gross salary to the same RRSP.
- Access to employee and family assistance plan

How You Can Apply

Internal employees who are interested in this prospect are encouraged to apply through ADP by navigating to Myself > Talent > Career Centre. Please note that we are currently soft-launching our new online hiring system through ADP. During this transition, not all job postings are available in the system yet. We appreciate your patience as we work through this transition.

As part of the application process, applicants are asked to upload their resume and a cover letter as one document describing their interest in joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation

Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

📌 Life Skills Housing Worker (Toronto)
🏢 Fred Victor Centre
📍 Toronto