Sandvik Mining is seeking a Manager, Operational Excellence - Parts & Services Location: Lively, ON At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Manager, Operational Excellence. The Manager, Operational Excellence is responsible for owning, documenting, governing, and continuously improving end-to-end business processes across Sales Area Canada. This role serves as the business owner for the enterprise systems supporting Parts & Services operations, while leading the Business Processes team to drive operational consistency, process compliance, performance measurement, and continuous improvement initiatives across the organization.

Are you an experienced leader who thrives on improving business processes, driving operational efficiency, and developing high-performing teams? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Process Ownership, Documentation & Quality Management

- Own and continuously improve the Parts & Services process landscape for Canada, ensuring process documentation, work instructions, and procedures remain current and aligned with quality standards.
- Govern and maintain the Quality Management System (QMS) in accordance with ISO 9001 requirements and internal audit expectations.
- Lead process development and standardization initiatives across Parts & Services operations.
- Coordinate process audits, track progress, and ensure alignment with global Parts & Services standards.





Business Ownership - Service Platform (Maximo)

- Act as the Canadian business owner for Maximo, ensuring effective use of service management processes and tools.
- Define, document, and maintain standardized operating practices and user guidance.
- Support system enhancements, change requests, user training, and adoption across the organization.
- Develop the capability of super users and end users through ongoing coaching and training.

Business Systems & Digital Enablement

- Serve as a key business user for core operational systems, including Aurora, Maximo, CRM, and future SAP S/4HANA processes.
- Support system implementations, upgrades, testing activities, data quality initiatives, and process integration across platforms.
- Establish governance, standards, and best practices to drive operational consistency and efficiency.

Performance Management & Analytics

- Define and monitor KPIs that measure process effectiveness and operational performance.
- Develop and maintain reporting tools and dashboards that support business decision-making.
- Lead data quality initiatives and drive corrective actions based on performance insights.

Continuous Improvement & Change Management

- Gather feedback from stakeholders and translate opportunities into process and system improvements.
- Build business cases for change and lead implementation efforts, including communication, training, and change management activities.




- Support operational readiness for current contracts, sites, equipment, and strategic initiatives.
- Maintain close connection with field and workshop operations to ensure processes reflect operational realities.

Leadership & Capability Development

- Lead, coach, and develop the Business Processes team, including performance management, development planning, and workload prioritization.
- Foster process excellence and system capability throughout the organization through training, mentoring, and knowledge sharing.

Stakeholder Management

- Act as the key link between the Canadian business and global process and system teams.
- Facilitate cross-functional collaboration and drive alignment on business process decisions.
- Build and maintain strong networks across Sales Areas and global operational excellence communities.

Other duties as assigned.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

- 5-10 years of experience in a service, aftermarket, parts distribution, heavy equipment, mining, or related operational environment.
- Lead business process improvement and operational excellence initiatives that drive standardization, efficiency, and continuous improvement.
- Analyze, map, and optimize end-to-end business processes to identify gaps and implement sustainable solutions.
- Act as a business super user or subject matter expert for enterprise systems such as ERP, EAM/CMMS, CRM, or similar platforms.
- Leverage data and performance metrics to identify root causes, support decision-making, and drive operational improvements.
- Develop and interpret reports, dashboards, and analytics using Excel, Power BI,

📌 Manager, Operational Excellence - Parts & Services (Lively)
🏢 Sandvik
📍 Lively