Technical Services Manager MacDonald Search Group has been asked by our cybersecurity client to find a first-class Technical Services Manager to join their team. The primary responsibility of this role will be to lead and coach the professional services and technical solutions team while driving customer-centric cybersecurity implementations, technical service delivery, and strategic client engagements.

Some of what you will do in this role includes:

- Lead, coach, and support a high-performing skilled services and technical solutions team while fostering continuous development.
- Oversee end-to-end technical service delivery, serving as the senior point of contact for key client stakeholders and supporting sales with technical expertise.
- Guide clients through product demonstrations, technical onboarding, system setup, and configuration of advanced cybersecurity solutions.
- Troubleshoot and resolve complex technical issues across diverse operating systems and enterprise IT environments.
- Develop onboarding frameworks, technical documentation, training workshops, and performance metrics to drive client adoption and satisfaction.





You should have the following in your background to apply:

- 5+ years of customer-facing technical support or solutions experience, including at least 3 years managing and leading technical teams.
- Strong hands-on technical expertise deploying and troubleshooting workstations (Linux, Windows, macOS), mobile applications, and enterprise networks.
- Exceptional customer service, problem-solving, and cross-functional communication skills across both technical and executive audiences.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Working knowledge of XDR, scripting, DNS, firewalls, or related cybersecurity infrastructure is an asset, as is French bilingualism.

If this sounds like a role where you could excel, please apply. MacDonald Search Group works with our clients to build diverse, high-performing teams reflective of the Canadian employment landscape. Our EDI policy can be found on our website. Thank you for your interest.

📌 Manager, Technical Solutions (Ottawa)
🏢 MacDonald Search Group
📍 Ottawa