Overview At Optimum Pulmonary Diagnostics, our administrative team serves as the vital first point of contact, ensuring a seamless experience for patients and referring physicians alike. In this position, you will manage high-volume multi-line phone systems to coordinate scheduling, perform patient outreach, and maintain clean daily clinic workflows using Healthquest EMR. This role is ideal for a detail-oriented professional who thrives in a fast-paced medical practice and is dedicated to delivering exceptional, compassionate patient care.

Responsibilities

- Patient Scheduling & Calendar Management: Handle incoming and outgoing phone calls to schedule, reschedule, and confirm patient appointments within Healthquest EMR.
- Reminder & Outreach Calls: Conduct proactive daily reminder calls and follow-ups to minimize no-shows and optimize clinic daily schedules.
- Inbound Call Navigation: Manage multi-line phone systems efficiently, triaging patient calls, addressing inquiries, and directing urgent clinical messages to appropriate medical staff.
- Patient Intake & Registration: Verify patient demographic data, provincial healthcare coverage, and insurance information, accurately recording all updates within Healthquest.
- EMR Workflow Support: Route incoming lab/diagnostic reports, process referral letters, and upload clinical documentation to patient charts within Healthquest EMR.
- Front Desk & Administrative Support: Greet patients upon arrival,



manage check-in/check-out flows, process payments, and assist with general office upkeep.

Skills & Qualifications

- EMR Proficiency: Hands-on experience navigating and managing schedules, charts, and billing/intake modules in Healthquest EMR.
- Call Handling & Communication: Strong verbal communication and active listening skills for managing multi-line phone systems professionally and empathetically.
- Customer Service Excellence: Proven ability to deliver patient-centered care, de-escalate scheduling conflicts, and maintain a welcoming tone.
- Time Management & Multitasking: Ability to balance phone management, patient check-ins, and administrative tasks in a fast-paced clinical setting.
- Medical Terminology & Compliance: Familiarity with basic pulmonary or medical terminology and a solid understanding of patient privacy regulations (such as HIA or HIPAA).
- Attention to Detail: High accuracy in capturing patient information, scheduling notes, and routing clinical messages.

This role is perfect for motivated individuals eager to grow their career in healthcare administration. If you thrive in energetic environments where your organizational talents can shine, we want to hear from you! Pay: $18.00-$22.00 per hour

Expected hours: 40.0 per week

Perks

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Medical Office Assistant (Edmonton)
🏢 Optimum Pulmonary Diagnostics
📍 Edmonton