We are seeking an organized and dependable Office Assistant – Food Manufacturing to support the daily administrative and operational needs of our food production facility. This position works closely with management, production, warehouse, purchasing, sales, and delivery teams to ensure orders, production records, inventory documents, and shipping paperwork are completed accurately and on time.

The ideal candidate is detail-oriented, comfortable working in a fast-paced environment, and able to manage multiple tasks while maintaining clear and accurate records.

Responsibilities

- Answer phone calls and emails and assist customers, suppliers, drivers, and visitors professionally
- Enter and process customer orders, purchase orders, invoices, credits, and other business records
- Prepare packing lists, bills of lading, commercial invoices, shipping logs, and delivery documents
- Coordinate order preparation, pickup, delivery, and shipping schedules with the warehouse and production teams
- Maintain accurate production records, batch information, temperature logs, traceability documents, and food safety forms
- Assist with inventory tracking for raw materials, packaging materials, and finished products
- Monitor office and production supply levels and place purchase orders when required
- Communicate with suppliers regarding pricing, availability, order status, and delivery schedules
- Organize and maintain physical and digital filing systems for production, purchasing, sales, shipping, and food safety documents
- Assist with label information, product specifications, customer forms, and regulatory documentation




- Perform data entry and basic bookkeeping using Microsoft Office, Google Workspace, and QuickBooks
- Support management with reports, spreadsheets, correspondence, scheduling, and other daily administrative duties
- Work closely with production and warehouse staff to resolve order, inventory, and documentation issues
- Perform general office duties, including printing, scanning, photocopying, mailing, and filing

Skills and Qualifications
- Previous office administration or clerical experience, preferably in food manufacturing, warehousing, distribution, or a related industry
- Proficiency in Microsoft Word and Excel, Google Workspace, and general office software
- Strong data-entry skills with excellent accuracy and attention to detail
- Ability to organize production, inventory, shipping, and food safety records
- Strong communication and customer service skills
- Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
- Comfortable communicating with customers, suppliers, drivers, and internal departments
- Experience with QuickBooks, inventory systems, or ERP software is an asset
- Familiarity with HACCP, CFIA requirements, traceability, or food safety documentation is an asset
- Ability to learn new software, procedures, and product information quickly
- Experience preparing shipping or customs documentation is an asset
- Mandarin language skills are an asset

Join our team and play an key role in keeping our food production, office administration, order processing, and shipping operations organized and running smoothly. Pay: $18.25-$21.00 per hour

Benefits

- Employee assistance program
- On-site parking

Work Location: In person

📌 Office Assistant (Richmond)
🏢 Luen Sing Foods
📍 Richmond