Department: Sales Support and Business Intelligence

Reports to: VP, Sales Support and Business Intelligence

Salary: $55k - $67,500

PATTISON Outdoor Advertising is Canada’s leading Out-of-Home (OOH), Transit and Digital display advertising company. With the widest variety of products, our advertisers benefit from unparalleled advertising opportunities. Our sales professionals and support associates across the country, provide clients with unmatched service, insights and campaign innovation.

As leaders in the Canadian advertising industry, PATTISON Outdoor Advertising is determined to initiate change starting from within, lead by example and reflect the diversity of the communities within which we work and live, coast-to-coast. By supporting internal and external efforts of inclusion and diversity we aim to better ourselves and the world around us.

Job Information: You will spend your time working cross-functionally and understanding others’ jobs. More importantly, understanding where processes break down, where systems don’t talk to each other, and where people are spending hours on things that should not take hours. You will turn this into clearly defined problems that the right owner can solve, and you will stay with it until the fix is in place and the improvement is measurable.

Some of what is surfaced will be solved with new software or software development. Others may instead require process changes, policy tweaks, employee reeducation, or vendor changes.

This role will be heavily focused on our sales processes (through our sales as well as sales contract processing).

What you’ll do…

Discovery





- Meet with teams to understand how work gets done
- Map workflows end to end, including the work around / cheat codes that people have built because the ‘standard’ process is not working for them
- Quantify the friction (how much time is spent, who is impacted, how often does it happen, what are the risks of it happening, etc)
- Maintain an inventory of the friction points that are prioritized by impact

Problem Definition

- Write problem statements on items discovered
- Assist in defining success measurements

Solution Assistance and Follow Through

- Work with Software PM and other functional leaders to route problems to the right path
- Contribute to the solution by being a subject matter voice on the business problem
- Follow through post implementation to confirm problem has been solved
- Measure and report on established success criteria previously defined

Other Duties

- Help establish the groundwork for the role – working through intake, prioritization, and documentation
- Other ad hoc duties as required

Who you are...

- An individual who can work collaboratively across multiple teams and levels of the organization




- A proactive individual with an entrepreneurial mindset who is comfortable with ambiguity and can define own priorities
- Someone with strong analytical skills and adept at dealing with problems. You are good at figuring out what is wrong and looking for a path forward
- An individual who has a knack for seeing how things may be connected (even if they don’t look like they are at first glance)
- An individual with exceptional written and verbal communication skills

What’s in it for you?

We understand that there is life at work and life outside of work. Here are a few benefits we offer that support us to be our creative best.

- Hybrid work mode – 2 days per week can be worked from home
- Competitive Group Benefit coverage
- Market-competitive salary and bonus plan
- Annual Health and Wellness Credits
- Paid Time Off
- Discount rates at other JPG divisions
- Employee and Family Assistance program
- Gym discounts
- Extra Long Weekends in Summer

Pattison Outdoor Advertising is an equal opportunities employer. We welcome and encourage applications from people with disabilities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require an accommodation during the recruitment process, please advise our Human Resources department. We use artificial intelligence (AI) tools in our recruitment process to assist in screening and assessing candidate applications. AI is used to help prioritize applications; final hiring decisions are made by our recruitment team.

📌 Operational Effectiveness Specialist, Sales Focus – Mississauga, On
🏢 PATTISON Outdoor
📍 Mississauga