AE.R Skinlab | Vancouver, BC

AE.R Skinlab is a luxury medical aesthetics clinic in Vancouver dedicated to providing exceptional patient care, personalized treatments, and a high-end client experience. We are looking for a friendly, polished, and highly motivated Front Desk Receptionist to join our growing team.

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and has a strong interest in the beauty, wellness, and medical aesthetics industry.

The Role

As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience from the moment a client contacts or walks into the clinic.

You will be responsible for both patient experience and front desk sales/support , including helping patients understand our services, booking treatments, following up with leads, and supporting the clinic team with day-to-day operations.

Key Responsibilities

- Welcome and check in/out patients in a warm, professional manner
- Answer incoming phone calls, emails, and patient inquiries
- Schedule and manage appointments using Jane App
- Respond to patient questions regarding treatments, pricing, memberships, and promotions
- Follow up with leads and prospective patients
- Assist with converting consultations and inquiries into booked treatments
- Promote clinic services, memberships, packages, and skincare products
- Process payments and maintain accurate patient accounts
- Follow up with patients regarding appointments, treatments, and rebooking
- Maintain a clean, organized, and luxury front desk environment
- Assist with administrative tasks and daily clinic operations
- Communicate effectively with nurses, technicians, physicians, and management
- Maintain patient confidentiality and follow clinic policies and procedures
- Provide an exceptional patient experience at every touchpoint





What We're Looking For
- Previous experience in front desk, reception, customer service, hospitality, beauty, wellness, or medical aesthetics
- Excellent communication and interpersonal skills
- Warm, friendly, and confident personality
- Professional and polished appearance
- Strong organizational and multitasking abilities
- Comfortable discussing services and making sales recommendations
- Sales-oriented with a natural ability to build relationships
- Comfortable using computers and learning current software
- Experience with Jane App is an asset
- Strong attention to detail
- Reliable, punctual, and accountable
- Ability to work independently while being a strong team player
- Interest in medical aesthetics, skincare, beauty, and wellness is an asset

Compensation & Benefits Full-Time | $19–$20/hour + Commission

- Competitive commission opportunities
- Opportunities for growth and advancement within the clinic
- Employee treatment and product benefits
- Training and ongoing professional development
- Work within a supportive, professional, and fast-growing medical aesthetics environment

The Ideal Candidate We are looking for someone who is energetic, personable, sales-minded, and genuinely enjoys taking care of people .

The right person will understand that front desk is more than answering phones and checking patients in — it's about creating an exceptional experience, building relationships, supporting patient retention, and contributing to the overall success of the clinic.

If you are passionate about customer service, aesthetics, and creating a luxury patient experience , we'd love to hear from you.

To Apply:

Please submit your resume and a brief cover letter explaining why you would be a great fit for AE.R Skinlab.

Job Type: Full-time

Location: Vancouver, BC

Pay: $19.00–$20.00 per hour + commission

Schedule: Full-time availability, including Saturdays, is required.

📌 Receptionist – Full-Time (Vancouver)
🏢 AE.R Skinlab
📍 Vancouver