Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: Toronto, Ontario – Remote

Estimated Start Date: September 21, 2026

Estimated End Date: December 21, 2026

Business Days: 58

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Position Overview The Ministry of Public and Business Service Delivery and Procurement is seeking an experienced Senior Solutions Designer –

- CRM with strong expertise in Salesforce solution design, configuration, development, integration, and implementation.

The successful candidate will have a minimum of 5+ years of Salesforce development and solutioning experience, particularly with Salesforce Public Sector Foundation and Sales Cloud. The candidate must understand when Salesforce configuration is preferable to custom development and should be experienced in designing scalable, secure, maintainable CRM solutions.

The role requires hands-on experience with Salesforce integrations, Agile/Scrum delivery, Azure DevOps, SDLC processes, technical documentation, root cause analysis, and enterprise CRM implementations.

Strong

Salesforce certifications and Clarity experience are required.

Key Responsibilities

- Design CRM technology solutions based on business requirements, service specifications, standards, policies, best practices, and cost models.
- Design and support large, complex Salesforce/CRM environments.
- Analyze business and technical requirements and recommend appropriate Salesforce solutions.
- Determine when Salesforce configuration options are preferable to custom development.
- Configure, develop, integrate, maintain, administer, and troubleshoot Salesforce solutions.
- Integrate Salesforce with external and subsidiary applications using web services and other integration mechanisms.
- Collaborate with IT professionals throughout the Software Development Life Cycle (SDLC).
- Develop and support Salesforce solutions across Development, Test, and Production environments.
- Conduct fit-gap analysis between business requirements and Salesforce Public Sector capabilities.
- Develop prototypes and proof-of-concept solutions where required.
- Conduct root cause analysis to troubleshoot and resolve defects, incidents, and technical issues.
- Support incident management by conducting diagnostics and determining appropriate resolution methods.
- Document technical designs, processes, implementation procedures, and build books.
- Maintain technical documentation and performance measures for new and existing environments.
- Participate in and conduct knowledge-transfer activities.
- Manage issues, user stories, bugs, and change requests using tools such as JIRA and Azure DevOps.
- Support Agile sprint management, bug tracking, and testing lifecycle management.
- Report project and deliverable progress to team members, project leads, and management.
- Proactively identify and communicate risks and issues related to implementations and migrations.
- Provide estimates for proposed solutions, features, and enhancements and review estimates prepared by other team members.
- Work closely with Project Managers, Lead Architects, clients, and technical teams throughout planning and design activities.
- Participate in design walkthroughs and implementation planning sessions.
- Provide post-implementation support and resolve technical issues.
- Ensure solutions comply with applicable accessibility requirements, including AODA where required.

Experience &

- Skill Set Requirements

Salesforce Experience – 30 Points

- 5+ years of recent experience solutioning and hands-on configuring Salesforce solutions.
- 5+ years of Salesforce development experience with Public Sector Foundation and Sales Cloud.




- Strong understanding of Salesforce configuration versus custom-code development approaches.
- Salesforce Certified Platform Developer I or equivalent experience.
- Salesforce Certified OmniStudio Developer.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Administrator.
- Experience with Salesforce Public Sector capabilities and enterprise CRM solutions.
- Clarity experience.

Design, Analysis, Development &
- Configuration – 35 Points

- Demonstrated experience supporting, developing, maintaining, and configuring Salesforce solutions.
- Hands-on experience configuring and troubleshooting Salesforce implementations in Development and Production environments.
- Experience integrating Salesforce with other applications using web services and other integration mechanisms.
- Experience designing and supporting prototypes and proof-of-concept solutions.
- Strong experience conducting root cause analysis to resolve defects, incidents, and technical issues.
- Experience documenting technical designs, implementation processes, and build books.
- Experience conducting fit-gap analysis between high-level requirements and Salesforce Public Sector capabilities.
- Experience conducting technical diagnostics and supporting incident management.
- Experience implementing AODA-compliant solutions.
- Experience designing and developing large, complex CRM applications.
- Experience planning, migrating, implementing, and sustaining complex system development projects.
- Knowledge of enterprise architecture methodologies, CRM design standards, and development tools.
- Experience with middleware and gateways.
- Strong understanding of CRM application architecture, operating systems, databases, programming languages, and communication protocols.
- Experience with structured methodologies for application design, development, implementation, testing, and maintenance.
- Experience designing, coding, testing, debugging, and documenting applications.
- Experience with relational and hierarchical database technologies and query languages.
- Knowledge of application design patterns, deployment, troubleshooting, security, and recovery procedures.

Communication &
- Documentation – 25 Points

- Excellent analytical, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills.
- Ability to communicate technical concepts clearly to business and technical stakeholders.
- Experience reporting deliverable progress, risks, issues, and migration concerns to project leadership and management.
- Experience working with clients and technical teams to resolve defects and manage change requests.
- Strong technical documentation and build-book preparation experience.
- Experience working closely with Project Managers and Lead Architects during planning and design.
- Experience developing implementation approaches and techniques to expedite delivery.
- Ability to provide accurate estimates for proposed solutions, features, and enhancements.
- Strong interpersonal, negotiation, collaboration, and teamwork skills.
- Proven ability to meet deadlines and manage competing priorities.

Agile Experience – 5 Points
- Experience working with Agile/Scrum methodologies.
- Demonstrated experience with Agile sprint management.
- Experience with bug tracking and testing lifecycle management using Azure DevOps.
- Thorough understanding of SDLC processes, particularly development processes within Agile environments.





Public Sector Experience – 5 Points
- Previous experience working with Government or Public Sector organizations.
- Experience working within environments governed by enterprise IT policies, standards, security requirements, procurement processes, and information-management practices is an asset.

Salesforce Technical Skills Strong candidates should have experience with several of the following:
- Salesforce Lightning Platform / LWC
- Apex
- Visualforce
- Salesforce APIs
- SOQL / SOSL
- Data Loader
- REST and SOAP APIs
- Salesforce Public Sector Foundation
- Sales Cloud
- Experience Cloud
- OmniStudio
- Salesforce security model
- Sharing rules
- Roles and profiles
- Sharing settings
- Authentication and Single Sign-On
- Salesforce DX
- CI/CD deployment practices
- Jenkins
- ANT
- GitLab
- Azure DevOps

Additional Desirable Skills

- Ability to quickly understand new concepts and translate business needs into effective technical solutions.
- Ability to evaluate Salesforce components, technology products, and frameworks using cost-benefit analysis, risk management, and market research.
- Experience building Salesforce solutions based on user stories and low-level designs.
- Strong understanding of coding standards and maintainable development practices.
- Strong experience delivering products using Agile/Scrum methodologies.
- Experience mapping Salesforce capabilities, features, and best practices against business and technical requirements.
- Experience performing fit-gap analysis across Salesforce Cloud, Service, Community, AppExchange, and Salesforce Platform capabilities.
- Knowledge of rapid application development methodologies.
- Knowledge of Information Management principles, concepts, policies, and practices.
- Experience reviewing, analyzing, modifying, testing, and debugging product installation scripts.
- Experience conducting design walkthrough sessions with project teams.
- Ability to provide user and system documentation.
- Knowledge of integrated networking technologies, mainframe, midrange servers, enterprise storage/SAN, and personal computer technologies.
- Knowledge of security, recovery, infrastructure architecture, and technology standards.

Must-Have Qualifications

Candidates must demonstrate

- 5+ years of Salesforce development/solutioning experience.
- Strong experience with Salesforce Public Sector Foundation and Sales Cloud.
- Salesforce Certified Platform Developer I.
- Salesforce Certified OmniStudio Developer.
- Salesforce Certified Experience Cloud Consultant.
- Salesforce Certified Administrator.
- Hands-on Salesforce configuration, development, integration, and troubleshooting experience.
- Experience with Salesforce-to-external-system integrations.
- Experience with fit-gap analysis and Public Sector Salesforce capabilities.
- Robust Agile/Scrum and SDLC experience.
- Azure DevOps experience.
- Strong technical documentation and stakeholder communication skills.
- Clarity experience.
- Public-sector experience is strongly preferred.

How to Apply If this opportunity matches your skills and experience, please send the following documents to [email protected] by Wednesday, September 2, 2026, at 10:00 AM EST:

- Updated Resume in Word format –
- Mandatory
- References –
- Mandatory
- Expected Hourly Rate –
- Mandatory
- Visa Status –
- Mandatory
- LinkedIn ID –
- Mandatory

Important: Applications without the mandatory documents cannot be processed. If this role is not suitable for you, please feel free to share it with qualified Senior Salesforce Solutions Designers / CRM Specialists with 5+ years of Salesforce experience, Public Sector Foundation/Sales Cloud expertise, required Salesforce certifications, strong integration and Agile experience, and Clarity experience.

📌 – Solutions Designer – CRM – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto