Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: Toronto, Ontario – Onsite

Estimated Start Date: September 21, 2026

Estimated End Date: October 1, 2027

Business Days: 283

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Position Overview The Ministry of Public and Business Service Delivery and Procurement is seeking an experienced Senior UX Designer to lead user experience research, service design, interaction design, and user-centered product development initiatives.

The successful candidate will have strong expertise in UX research methodologies, service design, information architecture, wireframing, prototyping, design systems, and Figma. The role requires the ability to translate qualitative and quantitative research into actionable design deliverables while collaborating effectively with stakeholders and cross-functional Agile teams.

Experience working with the Ontario Design System, iterative product development cycles, and accessibility standards will be highly valuable.

Key Responsibilities

- Create effective, user-friendly, visually appealing, and intuitive interfaces.
- Design overall product functionality with a strong focus on user experience and usability.
- Apply a user-centered design approach and rapidly test, evaluate, and iterate designs based on user feedback.
- Plan and facilitate UX design research using a variety of research methodologies, including:
- User interviews
- Diary studies
- Usability testing
- Usability metrics
- A/B testing
- Card sorting
- Other appropriate research methods

- Manage end-to-end user research activities, from participant recruitment through research synthesis.
- Synthesize research findings into clear and insightful UX research deliverables.
- Develop user journey maps, personas, service blueprints, affinity maps, and other research artifacts.
- Lead design ideation sessions and develop service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
- Facilitate the client's product vision through research, ideation, sketching, prototyping, and user testing.
- Design interfaces for web and mobile applications and a wide range of devices and interfaces.
- Design user interfaces for digital displays, publications, media, and other creative materials as required.
- Identify design problems and develop effective, user-centered solutions.
- Make strategic UX and design decisions related to core and recent product functions and features.
- Gather and incorporate user feedback to improve existing interfaces.
- Collaborate with developers, QA specialists, business stakeholders, and other cross-functional teams.
- Work effectively within an Agile, sprint-based development environment.
- Apply iterative product development practices across Discovery, Agile, Beta, and Live phases.




- Communicate design concepts, research findings, and development processes clearly to diverse stakeholders.
- Prepare clear, concise, and comprehensive UX documentation, reports, reviews, and assessments.
- Manage competing priorities, meet project deadlines, and maintain effective client relationships.

Experience &

- Skill Set Requirements

General UX &

- Design Skills – 55%

- Demonstrated experience creating GUI designs based on user interaction and performance.
- Experience working as a UX Designer, Interactive Designer, UI Designer, or similar role.
- Robust experience designing for web and mobile applications.
- Ability to define and lead UX projects, design workshops, and stakeholder/business-user alignment sessions.
- Experience managing end-to-end user research from participant recruitment through synthesis.
- Experience facilitating UX research using multiple methods, including:
- User interviews
- Diary studies
- Usability testing
- Usability metrics
- A/B testing
- Card sorting

- Ability to synthesize research findings into:

- User journey maps
- Personas
- Service blueprints
- Affinity maps
- Other UX research documentation

- Experience leading design ideation and delivering:

- Service design blueprints
- Information architecture
- Wireframes
- Mockups
- Interactive prototypes

- Proficiency with Figma, Canvas, and similar design/prototyping tools.
- Experience designing interfaces using established design systems.
- Ability to work with the Ontario Design System.
- Thorough understanding of the limitations and appropriate use of web development technologies.
- Experience designing online programs with consideration for the emotional aspects of human experience.
- Experience designing and iterating product functionality based on user testing.
- Experience delivering user stories, wireframes, user flows, user journeys, mockups, and prototypes optimized for multiple devices and interfaces.
- Experience identifying design challenges and developing elegant, user-focused solutions.
- Experience making strategic UX decisions related to existing and new functionality and features.
- Experience gathering user feedback and using insights to improve existing interfaces.
- Experience working in an Agile, sprint-based development environment.
- Understanding of iterative product development cycles, including Discovery, Agile, Beta, and Live.
- Strong teamwork, deadline management, competing-priority management, and client relationship skills.

Communication &




- Collaboration Skills – 30%

- Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
- Ability to communicate UX concepts, research findings, design decisions, and development processes clearly to diverse stakeholders.
- Demonstrated effectiveness working with cross-functional teams, including:
- Developers
- QA specialists
- Business stakeholders
- Product/project teams

- Experience working collaboratively with stakeholders and team members at different organizational levels.
- Strong facilitation, presentation, interpersonal, and stakeholder-management skills.

Desirable Skills – 10%
- Knowledge of accessibility testing.
- Ability to work with the Ontario Design System.
- Knowledge of Digital Service Standards.
- Experience with complex UX/design challenges, particularly involving legacy systems.
- Experience working with nuanced stakeholder and approval relationships.
- Proficiency in designing with accessibility in mind and meeting WCAG 2.1 AA requirements.
- Experience facilitating UX research using diverse qualitative and quantitative methods.

Prior Public Service / OPS Experience – 5%
- Previous experience working within the Ontario Public Service (OPS) or another public-sector environment is considered an asset.

Must-Have Qualifications Candidates should demonstrate strong experience in:

- UX/UI and GUI design.
- Web and mobile application design.
- End-to-end UX research and research synthesis.
- User interviews, diary studies, usability testing, A/B testing, card sorting, and usability metrics.
- User journey maps, personas, service blueprints, affinity maps, information architecture, wireframes, mockups, and prototypes.
- UX project leadership and design workshop facilitation.
- Figma and other design/prototyping tools.
- Designing with established design systems.
- Ontario Design System or similar design systems.
- Agile and sprint-based development environments.
- Iterative product development across Discovery, Agile, Beta, and Live stages.
- Stakeholder engagement and cross-functional collaboration.

How to Apply If this opportunity matches your skills and experience, please send the following documents to [email protected] by Wednesday, September 2, 2026, at 10:00 AM EST:

- Updated Resume in Word format –
- Mandatory
- References –
- Mandatory
- Expected Hourly Rate –
- Mandatory
- Visa Status –
- Mandatory
- LinkedIn ID –
- Mandatory

Important: Without the mandatory documents, we cannot submit a candidate. If this opportunity is not suitable for you, please feel free to share it with qualified Senior UX Designers who have strong experience in UX research, service design, Figma, Agile product development, design systems, Ontario Design System, accessibility, and stakeholder collaboration.

📌 – UX Designer – Senior (Toronto)
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