Description

As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.

The Role

Main responsibilities

- As an Account Manager - Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients

- Assist with risk management analysis utilizing new business, renewal and claim reviews

- Update and enhance policy contracts

- Assist with all phases of recent business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals

- Consistently prepare and submits policy change requests to carriers

- Monitors status of change requests and reviews policy documents for accuracy

- Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies

- Assist invoicing policy premiums

- Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)

- Produce and regularly update bespoke policy wordings and endorsements

- Contribute to the growth of the practice, office and firm





- Support all of the Company's values and main objectives that may change from time to time

- Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone

Qualifications

The Requirements

- 3+ years of insurance industry experience, either at a brokerage or underwriter

- Aviation knowledge is an asset, but not required

- Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs.

- Possession of insurance industry designations is considered an asset, such as PAA, CRM (Canadian Risk Management), or similar credentials.

- Ability to work with various software products necessary to perform job satisfactorily including

- Proficiency with Word, Excel, PowerPoint and Outlook

- Must be able to maintain confidentiality of material at all times

- Excellent Communication Skills

- Ability to read, understand, and process tasks by written and oral instructions

- Independently carry out assignments

- Ability to work well with others and provide assistance cooperatively and courteously

- Proficiency in English and French, both written and oral

- Insurance Brokerage License required within 90 days of joining

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer

📌 Senior Analyst - Aviation (Vancouver)
🏢 WTW
📍 Vancouver