Senior Business Integration Manager (Operations) Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organizations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth. Our mission is to make layovers simpler and more efficient for crew members—and we bring that to life through deep industry expertise and a practical, results-driven approach.

Today, API’s platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide.

Our Global

Reach ensures that airline crews are rested, transported, and connected so global aviation runs on time. At API, we’re building a culture rooted in succeeding and thriving together. If you’re looking to grow your career in a company that values steady progress, real impact, and long-term development, we’d like to meet you!

We'relooking for a Business Integration Manager to be a key player in bringing new clients onto our platform andensuring the continued success of our existing partnerships. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you! Deliversproject milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation. Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.

Drive Technical Solutions:



Collaborate with stakeholders to define businessrequirements, anddevelop detailed interface specifications for API and client integrations. Activelyparticipatein sprint planning and backlog grooming, helping to elaborate and prioritize product features.

Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables.Create thorough test cases and capture results totighten defect discovery ahead of go-live.

Collaborate and Communicate: Work closely with theproject team toanticipateand address clientneeds andprovide weekly status updates on all assigned projects.

Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives. 6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments, ~ Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces. ~ Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.

Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals. Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are stronglypreferred.



This is a full time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.

Travel Requirements

Approximately 30-40% of travel is required. Join a growing company where core platform integrations are central to delivering impactful client and business outcomes Health, dental, and vision insurance For candidates based in Melville, NY (Hybrid), the good faith annual salary range for this position is $100,000 to $120,000 USD. For candidates based in Markham, ON (Hybrid), the good faith annual salary range is $120,000 to $150,000 CAD.

Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). This position operates in a professional office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Accommodations Plus

International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. #

📌 Senior Business Integration Manager (Operations) (Markham)
🏢 Accommodations Plus International
📍 Markham