Drive DHL Express's customer-centric initiatives as the Senior ICCC Manager in Brampton, Ontario. Focus on strategy execution, advanced analytics, and cross-functional project leadership. In this key role at DHL Express, you'll lead the Insanely Customer Centric Culture (ICCC) agenda in Canada.
With a minimum of 7 years in project management, you will ensure alignment with regional and global priorities. Your expertise in tools like Power BI and SQL will support ongoing customer experience enhancements. Key Responsibilities:
- Execute the ICCC strategy aligned with customer experience goals
- Manage the ICCC+ tool for optimal governance and usage
- Conduct monthly ICCC meetings and track action items
- Analyze VOC data for insights and trends
- Lead cross-functional projects aimed at improving NPS
Requirements:
- Minimum 7 years in qualified project management
- Degree in Data Science or related field preferred
- Proficiency in Power BI, SQL, and Python
- Excellent leadership and communication abilities
- Senior Advisor/Advisor certification a plus
Shape the future of customer experience with your insights and leadership.