At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do.

Competitive

Salary ~ Employer paid Medical and Dental coverage from day one ~ Group RRSP plan that helps you save for the future ~ Free on-site gym to get your sweat on ~ including free Starbucks coffee/latte machine ~4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely ~ Access of Samsung U for 24/7 online learning ~ Product Management Create and own the Cx &

• Operations product roadmap, aligning with the vision and strategy of the business, focusing on features that drive business strategy, improve customer experience, and support in the optimization of operational processes, for both online &

• SES Lead the ongoing review of the Cx &

• Operations product roadmap to identify new opportunities and re-prioritize as needed based on shifting business & operational strategy, global projects, newly available functionality (quick-wins), analytics, and customer feedback Oversee the performance of implemented features and work with platform team and impacted stakeholders to identify opportunities for improvement with regular checkpoints Seek out opportunities to improve agility in delivering platform features by leveraging pre-existing/configurable functionality, global initiatives, scalable opportunity, and redefining how new features are approached with development partner Work with team members to define KPIs and ROI for implemented features & monitor performance once implemented Serve as the overall Cx & order management, and operational process SME Build relationships and work cross-functionally to share best practices, ensure clear objectives/R&R;, manage escalations/risk mitigation,



and obtain support when needed Define project schedule for each feature that is being built with the necessary documentation (based on project size and scope) Ensure testing scope, execution, and documentation of test results are completed thoroughly Proactively communicate to CS team and impacted stakeholders, providing training in a timely manner prior to new features launching Contribute to exec presentations &

• MP planning, as needed Support on & prioritize NPS initiatives where appropriate Production Management Support and monitor omnichannel platforms and APIs Optimize self-serve capability (for agent and customer) to reduce need for third party support Oversee configuration of pricing, promos, delivery modes, etc.

People Management

As MSP Manager, support MSP’s as needed: Bachelor’s degree in Business/Marketing or related field Strong analytical, negotiating and prioritization management skills Passionate about building great products and solving customer and business problems Purpose and results-driven while being adaptable and flexible Strong MS office skills in Excel, Word, PowerPoint and proficiency Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company Self-motivated and able to work with limited supervision Strong analytical and planning skills Ability to travel overseas Demonstrated people management skills 5+ years’ digital product management experience,



preferably in the technology, retail or cpg industry ~ Experience launching new digital products & operational improvements ~ Extensive experience with SAP Hybris & NERP ~ People management (team of 2-3 min) The total rewards package for a Regular Full-Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being advantages, development opportunities, and other employee perks. Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.

If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Samsung

Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.

📌 Senior Manager, Digital Product - Customer Experience & Operations (Mississauga)
🏢 Samsung Electronics Perú
📍 Mississauga