Location: Remote

Duration: 12 months + optional 24-month extension

Security Clearance: Reliability Status

Responsibilities

- Develop, configure, enhance, test, deploy, and maintain ServiceNow applications and integrations across the ServiceNow platform, including ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, AI Control Tower, Service Portal, and custom enterprise applications, ensuring solutions meet business, technical, security, and performance requirements
- Collaborate with stakeholders to gather requirements, assess solution options, and translate business needs into epics, user stories, technical designs, and development tasks
- Design, configure, develop, test, and implement ServiceNow solutions using platform best practices, scalable configurations, and maintainable design patterns
- Develop and maintain ServiceNow components, including forms, tables, catalog items, record producers, workflows, Flow Designer solutions, business rules, client scripts, notifications, ACLs, portals, dashboards, and reports
- Design, develop, and support integrations between ServiceNow and internal or third-party systems using approved integration patterns, APIs, and data exchange mechanisms
- Troubleshoot and resolve platform issues, defects, incidents, and enhancement requests, performing root cause analysis where required
- Produce and maintain technical documentation and traceability records, ensuring requirements, development activities, testing results, deployments, and operational support activities are appropriately documented
- Execute unit testing, support system and user acceptance testing, maintain test evidence, and remediate defects
- Support releases and deployments, including change records,



implementation plans, validation activities, rollback procedures, and knowledge transfer
- Support Agile delivery activities and project governance processes while providing regular updates and collaborating with project teams, business stakeholders, vendors, and support teams

Qualifications

- 5+ years of recent demonstrated experience as a ServiceNow Developer, supporting the design, development, implementation, enhancement, integration, and maintenance of ServiceNow solutions
- 3+ years of recent demonstrated experience implementing and supporting ServiceNow product lines such as ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, Crisis Management, and custom enterprise applications within large, complex organizations
- Demonstrated experience developing, configuring, and supporting ServiceNow components, including workflows, service catalogs, portals, scripting, reporting, integrations, and platform automation capabilities
- Demonstrated experience troubleshooting and resolving ServiceNow platform issues, defects, and incidents, while collaborating effectively with technical and business stakeholders in an enterprise workplace
- Demonstrated experience documenting requirements, technical designs, configuration changes, testing and deployment activities,



and facilitating technical discussions to support solution design and implementation decisions
- Demonstrated experience with ServiceNow development practices such as JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, REST/SOAP integrations, import sets, transform maps, and update sets or equivalent deployment approaches
- Demonstrated knowledge of ITIL practices, Agile delivery methodologies, and ServiceNow platform governance, including development standards, release management practices, and maintainability considerations
- University degree or college diploma in computer science, information technology, business administration, engineering, or a related field

AI Disclosure: We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed by our recruitment team. *OXARO is committed to fostering an inclusive, equitable and respectful workplace where every individual feels valued and empowered to contribute their best. We believe that diversity drives innovation and strengthens our ability to serve our clients and communities. We are dedicated to ensuring a fair and unbiased recruitment process and welcome applications from members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities and members of visible minorities.

Accommodations are available upon request for candidates taking part in all aspects of the recruitment process.

We sincerely thank all applicants for their interest in this opportunity. While we appreciate every application, only those selected for an interview will be contacted.*

📌 Senior ServiceNow Developer (Ottawa)
🏢 OXARO
📍 Ottawa