Job Overview

We are seeking an energetic and highly skilled ServiceNow Lead for Customer Service Management (CSM) to drive innovative solutions and elevate our customer service operations. In this pivotal role, you will lead the design, development, and implementation of ServiceNow CSM modules, ensuring seamless integration with enterprise systems. Your expertise will empower teams to deliver exceptional customer experiences through automation, process optimization, and strategic technology deployment.

This is a fantastic opportunity for a motivated professional eager to make a significant impact in a dynamic workplace.

Duties

- Lead the end-to-end design, configuration, and customization of ServiceNow CSM modules to meet business requirements.
- Collaborate with cross-functional teams to integrate ServiceNow with cloud platforms such as AWS and Azure, as well as on-premises infrastructure like VMware and ESXi.
- Develop and optimize workflows utilizing REST APIs, JavaScript, Python, Bash scripting, and other scripting languages to automate processes.
- Manage database integrations involving SQL (T-SQL, MySQL, PostgreSQL), NoSQL databases, and Oracle to ensure data consistency and accessibility.
- Oversee the deployment of DevOps practices using tools like Git, Jenkins, and Docker/Kubernetes for continuous integration and delivery.
- Troubleshoot complex technical issues related to operating systems (Windows, Linux), DNS configurations, VPN connectivity, and computer networking components.




- Provide technical leadership in implementing security protocols including VPNs, firewalls, and network segmentation to safeguard sensitive data.
- Mentor team members on best practices in ServiceNow development while maintaining high standards of quality assurance.

Skills

- Extensive experience with ServiceNow platform administration and development, specifically within Customer Service Management (CSM).
- Strong knowledge of cloud platforms such as AWS and Azure; familiarity with virtualization technologies like VMware and ESXi.
- Proficiency in programming languages including JavaScript, Python, Java, Shell Scripting (Bash), T-SQL, PL/SQL.
- Deep understanding of operating systems (Windows/Linux), DNS management, VPN setup, and computer networking fundamentals.
- Hands-on experience with database management systems such as MySQL, PostgreSQL, Oracle Database, Microsoft SQL Server; ability to write complex queries.
- Familiarity with RESTful API development and integration; experience working with DevOps tools like Git and Jenkins for automation workflows.
- Knowledge of container orchestration platforms like Kubernetes; understanding of NoSQL databases such as MongoDB or Cassandra is a plus.
- Strong problem-solving skills combined with excellent communication abilities; ability to lead technical teams effectively.

Join us to be at the forefront of technological innovation—empowering customer service excellence through cutting-edge solutions! Pay: $60.00-$65.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 ServiceNow Lead CSM (Calgary)
🏢 JP Techno Park
📍 Calgary